Tell us whether you accept cookies

We use cookies to collect information about how you use the NHS Jobs website. We use this information to make the website work as well as possible.

Return to search

NB: This vacancy closed to applications on 21/11/2019.

Customer Service Administrator

Job Reference: 833-AJ-CC-640-19

(CC) Leeds Community Healthcare NHS Trust
Facilities Admin
£17,652 to £19,020 pa (pro rata)

We are delighted to announce that we have been rated as a “Good” organisation by CQC and our Adults Services were rated ‘Outstanding’ for caring.

Are you passionate about Admin and looking to join a team within an organisation that promotes career development and opportunities to build skills and knowledge? If so front of house in our health centres could be the job for you.


Pay: £17,652 rising to £19,020 pro rata, per annum
Learning: Opportunities for learning and development - Our highly rated coaching service ensures you are constantly improving
Work-life Balance its important to us: A range of flexible working arrangements, generous holiday allowance (27-33 days plus bank holidays)
Your health is our priority: Keeping people healthy is literally what we do for a living, Occupational health service, Priority access to mental health services and musculoskeletal referrals, discounted gym membership, Annual flu jab and counselling services
Your whole working life: From the start to the end, we have you covered from NHS s hopping discounts to the fantastic NHS pension scheme and life assurance
Travel: However you get around we can help with Salary Sacrifice or Lease Car Schemes, cycle to work scheme and MetroCard Discounts

Still got your attention? - Do you want to make a difference; this is an opportunity for you to be involved with supporting each other, our community professionals and clinical staff in providing the best possible care to every community in Leeds.

Position Name: Customer Service Administrator/Relief Customer Service Administrator
Please specify in your application which of the following posts you are applying for.

POST 1: Burmantofts Health Centre Mon-Fri 8.30am-1.00pm 22.5 Hours a week
POST 2: Relief to cover Chapeltown, Burmantofts, Halton, East Leeds, Seacroft, Park Edge Health Centre's Mon-Thurs 8.30am-5.00pm Fri 8.30am-4.30pm 37.5 Hours
POST 3: Relief to cover Beeston, Morley, Middleton, Parkside, Hunslet, Rothwell, Kippax Health Centre's Mon-Thurs 8.30am-5.00pm Fri 8.30am-4.30pm 37.5 Hours

Relief Base: To be confirmed on appointment.

For the relief posts you must be a car driver and have access to a car for work purposes, as you will be required to travel across sites dependant on service need.

The Role:
. You will receive a 6 Week in house training induction
. You will be responsible for making sure our patients/staff and visitors receive the best service we can deliver by putting them at the heart of everything you do
. You will be required to fulfil and understand our patients needs by being inspirational and making the patient experience one they will not forget
. No day will be the same
. Working on a busy front of house reception
. Making of and transferring calls that come into the Health Centre
. Meet and greet
. Working on the Systmone booking service
. Booking of Meeting and Clinical Rooms for our service users both internal an d external
. Reporting of building maintenance issues
. You may have to work alone, but will also be part of a great team
. Depending on your role expectation to travel across sites if required
. The most important things to us are our Patients and Colleagues; these are what make Leeds Community Healthcare NHS Trust a great place to work

If you are passionate, friendly and have bags of energy you'll fit right in.

You will be highly motivated, approachable and can demonstrate great skills in building a rapport with others.

You will show empathy and understanding, be a good listener and be able to handle various situations that arise in your role.

You will be organised, efficient and able to use your own initiative, whilst taking pride in your work and maintaining a professional image.

If you feel like we're the place for you, why not click that apply button?

If you are successful in being offered a position which involves working with patients, you will be required to undertake a Disclosure and Barring Service (DBS) check. The level of check required is dependent upon the position that you have applied for. The Trust will administer the DBS check on your behalf and will recover the cost from your salary. There will be no charge if you are enrolled in the DBS Update Service.

**Please be advised that at all stages of the recruitment process NHS staff from the Yorkshire and Humber region designated ‘at risk’ or ‘affected by change’ will be given priority consideration. If you are ‘at risk’ or ‘affected by change’ please make it clear on your application so that you receive priority consideration.**

Please note: all correspondence regarding this vacancy including the interview process will be sent to your registered NHS jobs e-mail address.

Please ensure you meet all the essential requirements in the person specification before applying for this vacancy.

Recruiting Managers may close an advert once sufficient applications have been received therefore all candidates are strongly advised to complete their application as soon as possible.

If you have not heard within four weeks of the closing date please assume that on this occasion you have been unsuccessful.

The Trust operates a no smoking policy and is a smoke free environment.

We are committed to improving the working lives of our employees and we have an active flexible working policy and welcome applications for job share and flexible working. As an equal opportunities employer we also welcome applications from anyone, irrespective of age, sex, sexual orientation, race, religious beliefs or disability as we embrace diversity within our workforce.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Tier 2 Certificate of Sponsorship

Applications from job seekers who require current Tier 2 sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post as the employing body is unlikely, in these circumstances, to satisfy the current Resident Labour Market Test which will be in place until the end of December 2020. UK Visas and Immigration requires employers to complete this test to show that no suitably qualified EEA or EU worker can fill the post. For further information please visit the UK Visas and Immigration website.

From 6 April 2017, Tier 2 skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.

Guidance can be found here Criminal Records Checks For Overseas Applicants

SAFERJobs To stay safe in your job search we recommend that you visit SAFERjobs (, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search.

  • Disability Confident Employer
  • Apprenticeships Logo
  • Inclusive Top 50 Employer
  • Living Wage Employer
  • CQC Good