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NB: This vacancy closed to applications on 25/11/2019.

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Apprentice Patient Choice Facilitator

Job Reference: 144-NK012-DRSS-19-BH

Employer:
NHS Devon Clinical Commissioning Group
Department:
Devon Referral Support Service
Location:
Newton Abbot
Salary:
£13,314 pro rata

About us

The Devon System are working together to improve the health and wellbeing of local people.

As a system, we face considerable challenges and as we move into the future, we will need to focus on a number of key areas including:

  • Seek solutions that work for the system as a whole.
  • Standardise practice and services where it makes sense to do so.
  • Focus on cost reduction and cost containment.
  • Recognise that participation will be required at system, locality, neighbourhood and organisational level on the priority areas.
  • Invest in out of hospital models which are right care in the right place.
  • Ensure equitable distribution of funding and outcomes by locality.
  • Prevent investments that total more than the funding allocation growth received into the system.
  • Consider financial decisions alongside quality, safety and any impact on patient experience of care.
  • Share risks and benefits across the system and ensure they are fully understood by all parties.

As part of the Devon System, NHS Devon Clinical Commissioning Group is one of the biggest CCGs in England, serving a patient population of nearly 1.2 million people with a budget of more than £1.8 billion and is a key component of our Devon Health and Care System.

We plan local healthcare and buy services, including acute, community, mental health and ambulance services.

Our diverse area of operation includes the cities of Plymouth and Exeter, remote rural areas such as Exmoor and Dartmoor, and coastal areas including Torbay and Ilfracombe. We work closely with three main local authorities: Devon County Council, Plymouth City Council and Torbay Council.

We work with our local communities and other partners in our area, to improve people’s health and make sure they can receive high quality, local services.

We face considerable challenges and to tackle these we have six shared ambitions as a system for the next ten years:

  1. Effective and efficient care
  2. Integrated Care Model
  3. A Devon-wide deal
  4. Children and young people
  5. Digital Devon
  6. Equally Well

Devon Referral Support Service (DRSS) are delighted to be offering an exciting opportunity to join their Newton Abbot office as a Business Administration Apprentice.

A Business Administration qualification opens a world of opportunity and roles to an individual undertaking it.

As part of NHS Devon Clinical Commissioning Group (Devon CCG), DRSS helps patients make informed choices regarding the next step in their healthcare journey. We are the first point of contact for patients to book their outpatient appointments at a range of locations across Devon. We are looking for someone who is keen to learn and engage with all sectors of the business, to support the day to day function of the NHS telephone contact and referral management centre.

Most of the role will be telephone-based therefore we require a highly motivated, customer-orientated individual with excellent communication skills and a good telephone manner.

As many tasks will involve keyboard entry, accurate keyboard skills, a calm, focussed attitude and the ability to record data and information accurately, are required.

You will be required to undertake the Advanced Apprenticeship in Business Administration supported by PGL Training Ltd. Therefore, there is a possibility that the successful candidate may be required to travel to the offices of the training provider in Exeter on occasion.

The successful candidate will have evidence of GCSE's in Maths and English in the A*-C range (or equivalent), however, an initial assessment at PGL interview will be undertaken to establish current level.

Applications for this apprenticeship are being processed by DRSS via NHS Jobs. Shortlisted candidates will be required to attend for an initial interview and assessment with PGL at their office in Exeter and then a further CCG interview with DRSS at their office in Newton Abbot.

The PGL interviews will be held on Wednesday 4th December at 165 Fore Street, Exeter EX4 3AT. On completion of these PGL interviews, successful candidates be emailed to attend a formal interview with DRSS on Wednesday 11th December. (Dates subject to change).

Please note- this role has been advertised previously and therefore previous applications have already been fully considered for this role. Any previous applicants within the last 3 months need not apply.




The CCG uses the Disclosure and Barring Service (DBS) to help us make safer recruitment decisions and prevent unsuitable people from working with vulnerable groups, including children (for specific positions included in the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975).

Applications from job seekers who require Tier 2 sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post as the employing body is unlikely, in these circumstances, to satisfy the Resident Labour Market Test. The UK Border Agency requires employers to complete this test to show that no suitably qualified EEA or EU worker can fill the post. For further information and to self assess the likelihood of obtaining a Certificate of Sponsorship, please visit the UK Border Agency website.

All disabled applicants who meet the essential criteria in the job description will be invited to interview.

Parking is not guaranteed at all CCG sites. Please discuss requirements and availability of parking with the recruiting manager.

We will consider requests for flexible working for all positions that we advertise.

Please note:

  • Where the post is a temporary position there may be a possibility of the post becoming permanent.
  • All posts can be considered as development opportunities if applicants do not meet the essential criteria at the time of appointment but would be able to meet this in a reasonable time frame.
  • Vacancies may close early if a high volume of applications are recieved.

Tier 2 Certificate of Sponsorship

Applications from job seekers who require Tier 2 sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post as the employing body is unlikely, in these circumstances, to satisfy the Resident Labour Market Test. The UK Visas and Immigration department requires employers to complete this test to show that no suitably qualified EEA or EU worker can fill the post. For further information please visit the UK Visas and Immigration website.

From 6 April 2017, Tier 2 skilled worker applicants, applying for entry clearance into the UK, must present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) will also be subject to this requirement.

Guidance can be found here Criminal Records Checks For Overseas Applicants



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