Return to search

NB: This vacancy closed to applications on 10/11/2019.

  • Add to favourites

NHS 111 Call Handler - Part time

Job Reference: 195-19-111PT-GEP

South Central Ambulance Service
195 14 NHS 111 South - Training
£18,813 to £20,795 pa

YOU can be the most important person they never meet!

You could potentially be earning from £9.65 per hour to £16.79 per hour!

NHS 111 Call Handlers take a variety of incoming calls from patients, providing them with an appropriate response to urgent healthcare needs within a timeframe. This could mean booking a GP appointment, advising them to attend an out of hour’s service or even dispatching an ambulance.

Working as a NHS 111 Call Handler is challenging, stimulating and highly rewarding, where you’re making a difference to patients who use the service every day. We have got plenty of opportunity for career progression too. The 111 service is a 24/7 service, operating 365 days a year so patients can seek help and advice at any time therefore you need to be prepared to work shifts including evenings, nights and weekends, Bank holidays - including Christmas – are included within the Rota’s.

You will need to be able to commit to a 6 week full time training programme which will be fully paid.

Think you have what it takes?

If you are;

A good communicator with an excellent telephone manner

Passionate about high quality patient care

Organised, have a strong attention to detail and have good administration skills

Computer literate – including in Microsoft Office – and keen to learn new skills

Caring, compassionate and able to remain calm under pressure

In return we can offer;

Up to 41 Days Annual leave a year depending on Pervious NHS Service (including bank holidays)

Training and support from our dedicated in house education team.

A nationally recognised qualification in NHS Pathways Licence

Access to continual professional development and opportunities within SCAS and the NHS

Occupational Health support along with an Employee Assistance Programme.

Enrolment into the NHS Pension Scheme

NHS Discounts in over 200+ stores including Holidays, Days out, Car insurance, Restaurants and Clothing.

Not only do we offer an excellent basic salary of £18,813 - £20,795 pro rata you will also receive the following unsocial hour’s allowance:

All time Saturday (midnight to midnight) and any week day after 8pm and before 6am Time plus 35%.

All time on Sundays and Public Holidays (midnight to midnight) Time plus 70%

Still interested?

Get your application in quickly!

There are more details on the job description, person specification and Rota samples attached to this advert on the right hand side.

Please read them both carefully before you apply.

Don’t forget;

You need to be over 18 to apply as you will need to work night shifts.

If you would like to talk to a member of the recruitment team either call 01869 365 000 or email

We actively welcome job applications from candidates who have a disability, or who are members of the BAME, LGBT and Armed Forces community (including: Reservists, Veterans, Spouses and Cadets). Here at SCAS we are proud to have a workforce that reflects the diverse community we serve.

Communications regarding your application will be sent via NHS Jobs to your inbox. Please look out for e-mails from us relating to your application.

We do require three years’ worth of references (with no gaps), please be sure to provide the sufficient information in the referencing section of your application form. We will only contact your referees after we have offered you a job.

The benefits bits…

The starting holiday entitlement is 27 days per annum (pro rata) plus bank holidays.

USH paid in line with section 2 terms and conditions.

All employees are automatically enrolled into the NHS Pension scheme (or NEST).

We operate from a comprehensive set of policies.

We also operate regular staff surveys and our staff are encouraged to develop transferable skills and experience.

We work in partnership with our trade unions.

Applicants who have a disability or are members of the armed forces community who meet the minimum shortlisting criteria for their post of interest will be invited for an interview.

As an employer of choice, we value the wellbeing of our staff and have support networks in place to offer assistance as required.

South Central Ambulance Service has a Freedom to Speak Up Guardian and a Freedom to Speak Up Policy (formerly known as Whistleblowing). We believe that effective speaking and listening up arrangements protect patients and improve the experience of patients and NHS workers.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

SAFERJobs To stay safe in your job search we recommend that you visit SAFERjobs (, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search.

  • Disability Confident Employer
  • Positive about Disabed People Logo
  • Employer Recognition Scheme Gold
  • Improving Working Lives Logo
  • Mindful Employer Logo
  • Smoke Free Logo
  • Age Positive Logo
  • Apprenticeships Logo
  • Armed Forces Covenant
  • CQC Good
  • Corporate Covenant
  • Step Into Health