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NB: This vacancy closed to applications on 31/10/2019.

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Regional Services Manager - North of England

Job Reference: 202-A-19-10964

South Western Ambulance Service NHS Foundation Trust
Ambulance Radio Programme
Home based

The Ambulance Radio Programme (ARP) is hosted by the South Western Ambulance Service. It delivers radio based mobile communications services to all English Ambulance Trusts.

ARP includes the management of the current Airwave contract and is now working with a National cross government programme entitled the Emergency Services Mobile Communications Programme (ESMCP) which has been established with the remit of delivering the future national mobile communication capabilities for all emergency services.

The ESMCP does not include all elements currently covered under the ARP contract.

ARP is managing the procurement, delivery and implementation of two dependent programmes “Control Room Solution” and “Mobile Data Vehicle Solutions.

We have an opportunity for a Regional Service Manager to join our National Team. The successful candidate will work within the national service and implementation team as the primary interface between Ambulance Trusts and both the key suppliers plus the rest of the ARP Service Team, providing service level support throughout the life of the ARP service contract and any new future services.

This role will primarily cover the North of England and may also provide support to all our Trusts nationally. The ARP team covers the whole of England, so the post requires regular travel and overnight stays.

The successful candidate will also be expected to take part in a 24x7 on-call rota for major incidents and escalations.

This is a chance to be part of an organisation which will deliver enhanced and interoperable communications between Ambulance Trusts, the NHS, and other emergency responders.

Duties include:


  • Formally review service provided to each Trust, support Trusts in any programme activities requiring input from the ARP supply chain and address/resolve any issues arising


  • Providing expert service assurance (for example in Incident Management) and a conduit for Technical Assurance support


  • Supplier performance management at the Trust level, including trend analysis and management of remedial activities.


  • Assurance of Service Delivery products, such as Business Continuity, Security Accreditation, Change Management deliverables



    Key skills and experience required for this role;


  • Experience of working at Senior Level within the NHS, preferably in an ambulance service environment.


  • Management Experience of producing assessments for senior management


  • Experience of Supplier Management


  • General knowledge of processes and tasks to support experience of working as manager in either Service Continuity, Business Continuity, Capacity, Service Level or Availability Management


  • Strong Team Leader and interpersonal skills & able to develop and maintain effective and credible relationships with business leaders and supplier management


  • Experience of communicating complex technical issues and sensitive information to business users, senior stakeholders, suppliers


  • Proven ability to function as a member of a multi professional team


  • Decision Making – capable of reaching timely and effective decisions based on the appropriate use of information.


  • Building Customer Service – able to provide Customers/Stakeholders with a positive experience of the service delivered.


  • Embracing Change – can readily identify and embrace change in the drive towards continuous improvement.


  • Developing and Maintaining Relationships – able to make working relationships harmonious and productive.


  • A positive and flexible approach in line with the changing nature of the trust service delivery model


    What we offer in addition to a competitive salary you can look forward to the following benefits:


  • 27 days annual leave entitlement increasing with service

  • NHS Pension Scheme

  • A range of NHS Discounts covering, for example, shops, restaurants, gym, mobile phones, and insurance

  • On call pay

    Location – Home Based (with regular travel to Ambulance Trusts and suppliers across England)

Further information is available within the job description

South Western Ambulance Service NHS Foundation Trust (SWASFT) was the first Ambulance Trust in the country registered as a NHS Foundation Trust (FT) demonstrating the highest levels of service quality, performance and financial management. SWAST delivers high performing emergency and urgent care to the residents and transient population of Cornwall and Isles of Scilly, Devon, Dorset, Bristol, Wiltshire, Gloucestershire and Somerset along with NHS 111 service in Dorset.

SWASFT offers consistent high-quality, locally responsive and trusted care to patients, ensuring long-term sustainability and financial strength for the future.

South Western Ambulance Service NHS Foundation Trust reserve the right to close this vacancy early, should we receive sufficient applications.

If you are shortlisted for this post, we will send you a direct email to the address entered on your application form. Please ensure you check you Junk items.

We will also send messages through your NHS Jobs account, to keep you updated on your application process. To access emails from us via NHS Jobs, please log into your account, and go to 'My Applications'.

I am sure that you will appreciate the financial pressures on NHS organisations and our desire to prioritise resources into patient care. Whilst we would wish to respond to all correspondence, we are unable to contact candidates who have not been shortlisted for interview. If you do not hear from us within 4 weeks of the closing date, you should assume that you have not been successful on this occasion.

South Western Ambulance Service NHS Foundation Trust is working towards equal opportunities. Due to under representation within the Trust we would particularly welcome applications from minority ethnic groups, women and those with a disability.

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