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NB: This vacancy closed to applications on 27/10/2019.

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IM&T Call Handler

Job Reference: 247-IMT-CALLHANDLER1019

Employer:
East of England Ambulance Service Trust
Department:
Information Technology
Location:
Chelmsford AOC (Broomfield), Chelmsford
Salary:
Band 2

Great healthcare requires great people. That’s why we are doing everything we can to recruit committed, skilled people – and to make sure we support our new and existing employees, so they choose to stay with us.

Rated outstanding for caring by the Care Quality Commission (CQC), The East of England Ambulance Trust covers six counties - Bedfordshire, Cambridgeshire, Essex, Hertfordshire, Norfolk and Suffolk. We cover 7,500 square miles and serve a population in excess of 5.8 million people. With such a diverse geographical area, we cover busy cities, rural locations and seaside resorts and our services are tailored to meet the needs of each community’s differing medical and environmental needs.

We offer a great working environment and a comprehensive employment package – which ranges from professional support to benefits for you and your family.

In return for your skill, commitment and energy, we offer a full induction programme, continuing professional development, and the opportunity to work with a highly dedicated team across the east of England.

You will also have the chance to shape the service: our frontline clinicians and other colleagues have unique insights about how we can improve the quality of our care and our working environment.

We’ll support you if you want to be involved in research aimed at improving patient care and safety.

You will also have the chance to help us develop new referral pathways or to work in new roles or for other NHS organisations. We work closely with our commissioners to ensure that innovative ideas developed by Trust staff are tested out.

All this is underpinned by a dedicated quality improvement team to coordinate our efforts to support our frontline staff.

#WeAreEEAST


The Trust is looking to appoint an IT Service Desk Call Handler to be based in Essex.

You will be responsible for answering all telephone calls and to action all emails that come into the IT Service Desk. Assisting callers with their basic computer and technology issues (such as password resets) and escalating to technicians when necessary. Logging calls and entering information in the IT Service Desk software system accurately and promptly.


You will have a working knowledge of MS Office applications and a minimum of 12 months experience in a similar role.

Interviews will be held on 7 November 2019

For further details / informal visits contact:

Service Desk Team Leaders Joe Orchard joe.orchard@eastamb.nhs.uk or Lisa Spinks lisa.spinks@eastamb.nhs.uk

 

 




All references from current and previous employers, will be sought via their Human Resources Department and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and email address of the Human Resources Department and indicate your current/previous line manager and their departmental details.

All appointments will be subject to currently having a clean disciplinary record.

Please be advised that a No Smoking Policy is in operation throughout the Trust.

Under the Trust's commitment 'Positive about Disabled People', if you consider yourself as having a disability and you meet the minimum selection criteria for any post, you will get an automatic interview. By minimum selection criteria we mean that you must provide us with evidence in your application form which demonstrates the essential requirements as set out in the person specification and advertisement for a post.

We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications, regardless of age, race, religion & belief, gender, gender reassignment, sexual orientation, marriage & civil partnership, pregnancy & maternity or disability.

If you have a disability and wish to send in an alternative format of the application form please contact the Recruitment Team on 01234 243200

The Trust reserves the right to close this vacancy before the advertised closing date if a large number of applications are received. If you would like to apply for this position then please keep this information in mind when preparing your submission.


Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.



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