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NB: This vacancy closed to applications on 21/10/2019.

Assistant Patient Pathway Co-Ordinator (CAT11 - Cardiology)

Job Reference: 193-34965UCG3ADM-C

Royal Berkshire NHS Foundation Trust
CAT 11 - Cardiology
Royal Berkshire Hospital NHS Foundation Trust, Reading
£18,813, to £20,795 pa

The Royal Berkshire Foundation Trust is pleased to announce that following our recent CQC inspection we have maintained our rating of ‘Good’. The CQC reported a strong patient-centred culture with a staff committed to keeping their patients safe and encouraging them to be independent. In return patients and relatives spoke highly of the staff and how they were informed of treatment plans, and how these would affect them.

This is a great opportunity to join our clinical or non-clinical teams to create a positive and motivating environment within our trust. Come and join our team in this exciting time of change as we pride ourselves, our staff and our services on excellence.

At the Royal Berkshire NHS Foundation Trust we put our patients at the heart of every element of health and care that we provide. The Trust works together as a community to deliver its vision which is “Working together to provide outstanding care for our community.”

We are Compassionate in our thoughts, words and actions

We are Aspirational and have a true desire to be dynamic and to innovate

We are Resourceful and responsible in the way we work and live

We are Excellent in our development, fairness and sharing best practice

Amazing things happen at the Royal Berkshire NHS Foundation Trust; delivered by amazing people……why don’t you come and join us…….

“This is an exciting opportunity to join our Clinical Administration Team (CAT) 11 as a full –time Band 3 Assistant Patient Pathway Co-Ordinator (APPC) at the Royal Berkshire NHS Foundation Trusts (RBFT). CAT 11 covers Respiratory and Cardiology departments, and provides a first class, efficient, pro-active and patient focused service.

We are looking for an enthusiastic, highly motivated and organised individual to provide specialist admin support to the Cardiology and Respiratory teams. You will need to be confident working within a team in a fast paced environment and have excellent IT skills, be comfortable communicating with patients and colleagues at all levels and work quickly and accurately under pressure.

You will be responsible and accountable for consistently and accurately carrying out your duties as well as the provision of a high quality and efficient service, providing this in a confident and courteous way to service users.

The role will provide comprehensive administrative support to CAT11 together with Cardiology & Respiratory Departments and Clinicians. You will support the CAT in the delivery of a patient focused service, and be responsible for the processing of general admin duties, answering the telephones to patients, other healthcare providers and internal staff, scheduling of appointments, processing of clinic letters and other administrative duties.

This post requires previous experience of delivering high levels of customer/patient service, working within an administrative environment, preferable experience within the NHS but not essential, using multiple computer systems and managing data (electronic and paper based). Knowledge of the 18 week pathway would also be beneficial. Full compliance with local procedures, deadlines and best practice will be a key part of the role.

We offering one permanent and one fixed term position

For further information about these roles, please contact Steph Ferris, Patient Pathway Manager,

Monday to Friday 8am - 4pm with one 10am - 6pm shift per week

For further details / informal visits contact:


As part of our development programme, Royal Berkshire NHS Foundation Trust in collaboration with Henley Business School, Reading, offer a 3 year BA (Hons) in Applied Management. As a Trust, we are delighted to offer such prestigious programme which is accredited with Chartered Management Institutes . We are the only NHS Trust offering this programme and it is a unique opportunity for our staff. Normal application and acceptance process will apply for staff who want to undertake this course.

All new appointments, with the exception of executive positions and all medical & dental staff, are subject to a probationary period.

All our applications are processed through a different system - Applications made via NHSJobs will be transferred into this system automatically.


1. Please ensure you check the email account (including junk/spam boxes) from which you apply regularly as we will use this to contact you regarding your application.

2. Due to the high volumes of applications we receive for certain posts, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications.

3. All vacancies followed by INTERNAL APPLICANTS ONLY have been classified as an internal role and only internal candidates will be considered.

4. All staff identified as AT-RISK who meets the requirements of the post will be prioritised accordingly. Priority will initially be given to Royal Berkshire NHS Foundation Trust employees.

5. All applicants who have a disability and meet the minimum criteria for the post can opt for a guaranteed interview.

Applications from Tier 2 candidates who require Tier 2 immigration status to work in the UK are welcome but such candidates will not be appointed to the post if there are a sufficient number of suitable and available EU/EEA candidates, as the employing body will in those circumstances be unable to satisfy the Resident Market Labour Test as required by the Border Immigration Authority.

*The Trust operates a smoke-free policy*

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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