Tell us whether you accept cookies

We use cookies to collect information about how you use the NHS Jobs website. We use this information to make the website work as well as possible.

Return to search

NB: This vacancy closed to applications on 18/10/2019.


Job Reference: J12-31268

NHS Professionals - Admin and Clerical Flexible Workers
St Albans

Do you have excellent interpersonal skills? Are you flexible, approachable and a team player? Do you have knowledge of IT systems?

West Hertfordshire Hospitals NHS Trust would love to hear from you!

NHS Professionals run the temporary work placements West Hertfordshire Hospitals NHS Trust, and we are looking for an Administrator to start ASAP!

Location: St Albans City Hospital, Waverley Rd, St Albans AL3 5PN

Department: Quality Governance - Medicine & Emergency Med

Band: 4

This is a full-time role.

What will your duties and responsibilities be?

  • Be responsible for monitoring patients who DNA surgery. Inform the relevant secretary and remove from the waiting list.
  • To be responsible for ensuring that all changes of appointments are dealt with in a timely fashion and all systems updated.
  • Liaise with clinical staff and clerical staff about patient admission to hospital and bed state information.
  • Deal with enquiries from patients, relatives and staff received by telephone, by post and email in accordance with the Trust’s Confidentiality Protocol, relaying messages to the appropriate personnel.
  • Organise interpreters as required.
  • To be aware of the waiting list waiting times and to book patients chronologically and where possible with their 18-week pathway.
  • Highlight to the supervisor and/or Admissions Manager any potential issues in the booking of lists within performance targets.
  • Liaise with all departments necessary to ensure patient are dated in a timely manner.  Validate patients on the PTL regularly in line with the trust’s policies.
  • Maintain patient identifiable details on the Patient Administration System (PAS) ensuring details are correct. Enter information about patient movement in the hospital ensuring accuracy of ward bed state information.
  • Review case notes and necessary documentation for all elective admissions. Enter admission details of patient on to PAS, checking allocated dates fit with appropriate theatre list and performance targets.
  • Be responsible for the recording of and sending letters to all elective admissions and to deal with responses appropriately.
  • Answer admission queries and solving problems with patient details and transactions on PAS and Theatre man.
  • Update Theatre man with appropriate admission episode, including relevant POA feedback.  Ensure CCG prior approval forms are completed correctly and ensure that any amendments are carried out prior to processing in order to minimise rejection.

What perks are we offering in return?

  • 1st choice of over 4,200 placements – your dedicated consultant can book your placements today.
  • Work this week, get paid next - Get paid the following Friday when you release your timesheets by 23:59 on Wednesday.
  • Get paid to take holiday! - Holiday is accrued during every shift you work.
  • Statutory maternity/paternity (subject to qualifying criteria)
  • Access to our very own pension scheme called 'NHSP Stakeholder pension' for eligible members
  • Free training and development opportunities
  • ...and we are part of the NHS family!

We value your skills and experience and can provide you with a fantastic opportunity to work within the NHS and deliver a great experience for patients.

Where can you find out more?

Contact the admin and clerical team on 03330 144354 or email a&

Please note that you will be contacted via e-mail throughout the recruitment process, so please check your e-mails regularly.

We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear from us within 21 days after submitting your application, please assume you have not been successful on this occasion.

Successful applicants will be contacted after the closing date.

SAFERJobs To stay safe in your job search we recommend that you visit SAFERjobs (, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search.

  • Investors in People Gold Logo
  • Positive about Disabed People Logo
  • Improving Working Lives Logo
  • Mindful Employer Logo
  • Smoke Free Logo
  • Age Positive Logo
  • Stonewall Logo
  • Apprenticeships Logo