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NB: This vacancy closed to applications on 13/10/2019.

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Team Leader

Job Reference: 144-LN007-DRSS-19

Employer:
NHS Devon Clinical Commissioning Group
Department:
Devon Referral Support Service
Location:
Newton Abbot
Salary:
£21,089 to £23,761 pa pro-rate

About us

The Devon System are working together to improve the health and wellbeing of local people.

As a system, we face considerable challenges and as we move into the future, we will need to focus on a number of key areas including:

  • Seek solutions that work for the system as a whole.
  • Standardise practice and services where it makes sense to do so.
  • Focus on cost reduction and cost containment.
  • Recognise that participation will be required at system, locality, neighbourhood and organisational level on the priority areas.
  • Invest in out of hospital models which are right care in the right place.
  • Ensure equitable distribution of funding and outcomes by locality.
  • Prevent investments that total more than the funding allocation growth received into the system.
  • Consider financial decisions alongside quality, safety and any impact on patient experience of care.
  • Share risks and benefits across the system and ensure they are fully understood by all parties.

As part of the Devon System, NHS Devon Clinical Commissioning Group is one of the biggest CCGs in England, serving a patient population of nearly 1.2 million people with a budget of more than £1.8 billion and is a key component of our Devon Health and Care System.

We plan local healthcare and buy services, including acute, community, mental health and ambulance services.

Our diverse area of operation includes the cities of Plymouth and Exeter, remote rural areas such as Exmoor and Dartmoor, and coastal areas including Torbay and Ilfracombe. We work closely with three main local authorities: Devon County Council, Plymouth City Council and Torbay Council.

We work with our local communities and other partners in our area, to improve people’s health and make sure they can receive high quality, local services.

We face considerable challenges and to tackle these we have six shared ambitions as a system for the next ten years:

  1. Effective and efficient care
  2. Integrated Care Model
  3. A Devon-wide deal
  4. Children and young people
  5. Digital Devon
  6. Equally Well

An exciting opportunity has arisen for an experienced, self-motivated and enthusiastic person to join our expanding team within Devon Referral Support Service (DRSS) as a Team Lead in our Newton Abbot office. Please note travel will be required across our Newton Abbot and Plymouth DRSS offices.

DRSS is a Referrals Contact Centre which supports our patients in getting the right advice, care or treatment in a timely manner. DRSS are part of NHS Devon CCG and provide services for a number of organisations including four main hospitals, Devon Partnership Trust, Livewell and other community services. We receive on average 28,000 referrals & calls per month for a population of 1.3 million people.

Applicants for this position must be able to demonstrate experience in leading a team, contribution to (and development of) innovative practice and problem solving, strong and exemplar leadership skills and a DRSS wide approach to customer service development and delivery.

To be successful as a Contact Centre Team Lead you must have strong people management skills and have a passion to coach and mentor a team of 10-15 team members. You will have exposure of working in a customer focused environment, meeting key performance indicators and identifying and implementing new processes.

The operational delivery of DRSS services is a constantly changing environment that will require the post holder to be innovative, flexible and motivational.

You will be required to use your own initiative and have an ability to prioritise work, whilst working calmly and confidently under pressure and able to meet tight deadlines. You must be able to multi-task with ease and possess excellent organisational skills.

You will need to have good knowledge of Microsoft Word, Excel and Outlook.

You must have excellent communication skills (written and verbal), experience of working with the general public and providing guidance and advice, in a professional and responsive manner. Knowledge of the e-Referrals system is desirable.

Successful applicants will be required to attend an interview on Tuesday 22nd October or Wednesday 23rd October 2019 at Bridge House, Newton Abbot.

If you would like to have an informal chat about the above post, please contact Jamie Hewett on 01626 204887 or email jamie.hewett@nhs.net

 

 




The CCG uses the Disclosure and Barring Service (DBS) to help us make safer recruitment decisions and prevent unsuitable people from working with vulnerable groups, including children (for specific positions included in the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975).

Applications from job seekers who require Tier 2 sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post as the employing body is unlikely, in these circumstances, to satisfy the Resident Labour Market Test. The UK Border Agency requires employers to complete this test to show that no suitably qualified EEA or EU worker can fill the post. For further information and to self assess the likelihood of obtaining a Certificate of Sponsorship, please visit the UK Border Agency website.

All disabled applicants who meet the essential criteria in the job description will be invited to interview.

Parking is not guaranteed at all CCG sites. Please discuss requirements and availability of parking with the recruiting manager.

We will consider requests for flexible working for all positions that we advertise.

Please note:

  • Where the post is a temporary position there may be a possibility of the post becoming permanent.
  • All posts can be considered as development opportunities if applicants do not meet the essential criteria at the time of appointment but would be able to meet this in a reasonable time frame.
  • Vacancies may close early if a high volume of applications are recieved.

Tier 2 Certificate of Sponsorship

Applications from job seekers who require Tier 2 sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post as the employing body is unlikely, in these circumstances, to satisfy the Resident Labour Market Test. The UK Visas and Immigration department requires employers to complete this test to show that no suitably qualified EEA or EU worker can fill the post. For further information please visit the UK Visas and Immigration website.

From 6 April 2017, Tier 2 skilled worker applicants, applying for entry clearance into the UK, must present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) will also be subject to this requirement.

Guidance can be found here Criminal Records Checks For Overseas Applicants



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