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NB: This vacancy closed to applications on 25/09/2019.

Junior Service Desk Support Engineer

Job Reference: 858-HL-174

NHS Hillingdon CCG
IT Team
£24,811 - £27,483 p.a. inc.

Junior Servicedesk Support Engineer - Permanent

Work Base: Hillingdon CCG, Boundary House, Cricket Field Road, Uxbridge, Middx, UB8 1QG

Hillingdon Clinical Commissioning Group (CCG) has an exciting opportunity for a Junior Service Desk Support Engineer, based at our Office in Uxbridge, Middlesex.

The CCG commissions a range of healthcare services for a diverse Hillingdon population and works with a range of partners and our local population to develop these services.

This is a fantastic opportunity for an individual who is looking to join a friendly and very busy IT support team wishing to learn and develop their IT Knowledge & skills .Reporting to the IT Service Desk / Support Manager, the main duties will include providing IT support to the HCCG team and GP practice across Hillingdon.

The post holder must have:

Excellent communication and interpersonal skills, ability to engage with a wide range of NHS staff; Ability to effectively prioritise your workload and be used to working on your own initiative; Understanding of the importance of confidentiality and a pleasant telephone manner are essential; Good working knowledge of Microsoft Office programmes with proven recent administrative experience. This post will be supporting Hillingdon CCG and GP Practice staff across Hillingdon based at CCG HQ. You will be based with other IT Services staff that provide Server, Project and Training elements of our Service.

We are looking for an enthusiastic & motivated individual with a positive and customer focussed approach. The successful candidate will be instrumental in delivering high quality IT Support services to our customers on our Service Desks, by taking calls from customers on the phone, answering Self-Service Portal raised tickets, chat messaging etc.. You will need to record accurate information about the user, their fault and other key information to aid the issue/fault being fixed. Aiming to complete a level of First Fix’s (resolving customer’s faults at first point of contact) where possible and working with 2nd Line to ensure the customer’s expectations are met. Key Responsibilities also include, ensuring that standardised methods and procedures are used for efficient handling and reporting of incidents. Increasing the visibility and communication of incidents to business and IT staff and enhancing business perception of IT through use of professional approaches in quickly resolving and communicating incidents.

The hours of work will be 37.5 hours per week. For further information please contact Iftikhar Din, Associate Director of Informatics, on or by calling 07834 333745.

Closing Dates

Closing date for applications is 25 September 2019. The interview will take place on TBC.

Please note this vacancy may expire prior to the closing date if we receive a high volume of applications. Please ensure that you apply early to avoid disappointment.

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