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NB: This vacancy closed to applications on 22/09/2019.

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SPA Case Manager Band 6

Job Reference: 822-BCH8251

Bristol Community Health CIC
Single Point of Access (SPA) Clinical Team
Withywood, Bristol
£30,401 to £37,267 per annum pro rata

Bristol Community Health is an employee owned, not-for-profit social enterprise providing over 50 healthcare services in Bristol and the surrounding areas. We are changing the way health and social care works in our communities, from walk-in clinics and in-home patient care to support in schools, health centres and prisons.

Ours is a people first model where care is delivered in the best place for the person who needs it, by people who are constantly striving to excel. We are aligned to NHS agenda for change and offer great pensions, generous leave and comprehensive training.

SPA Case Manager – Band 6

£30,401 - £37,627 per annum (depending on experience)

07:30 – 19:30, 37.5 hours a week, on a variety of shifts patterns with potential for flexible working (7 days a week)

Based at the Withywood Centre, Queen’s Road, Bristol, BS13 8QA


Bristol Community Health is a not-for-profit social enterprise that delivers high-quality NHS community healthcare services across the South-West. Through providing healthcare through end-of-life care, school nursing, diabetes support, physiotherapy, prison healthcare, and many more services, we focus on improving healthcare in the community for the benefit of all.

We are now looking for an experienced clinician – whether this is a nurse, physiotherapist, paramedic or occupational therapist– to use their experience to help manage a complex caseload in our Single Point of Access (SPA) Team. Could this be you?


What you’ll do

The Single Point of Access (SPA) completes the office based triage of healthcare referrals and manages capacity for our Community Nursing and Urgent Care Services (Rapid Response, COPD and Urgent Therapy). Referrals come into the service via phone, email and by electronic systems.

In this role, you’ll be working as a case manager, ensuring all patients and clinicians that access the service receive the support they require. Utilising your clinical knowledge, problem solving skills, leadership skills and experience, your responsibilities will include:

  • Coordination and Management of capacity across the above services
  • Triage of referrals for Community Nursing and Urgent Care services
  • Maintaining high levels of clinical knowledge and decision making
  • Assessing and planning nursing treatments for patients in a variety of community based settings, preventing unnecessary hospital admissions and facilitating early discharge.
  • Identify when additional clinical input is required, and refer on to the appropriate specialist if deemed necessary.

Please see the attached Role Profile for full details.

Where you’ll work

You’ll be based at the Withywood Centre in south Bristol. The Centre is a key hub for healthcare provision within the area, providing as well as the SPA service health clinics for patients, community and social activities and courses, a community café, and more. The site also offers ample staff parking.


What we’d like from you

You’ll be an experienced clinician with a registered qualification (e.g. NMC, HcPC, GPhC, etc.), with experience within health or social care within acute/community environments. This will ideally include having worked with individuals with long-term conditions and older people. You’ll also be comfortable working in a multidisciplinary team, containing Nurses, Physiotherapists, Occupational Therapists and admin staff. On top of this you’ll have an understanding of the struggle for delivering health services, such as patient pathways and triage. Meanwhile as a person you’ll be a great team player with strong communication skills towards patients and fellow staff alike.

For a full Person Specification, please see the Role Profile attached.


What we can offer

Bristol Community Healthcare is focused on improving healthcare in the community for the benefit of all – including our own staff. That means we’re committed to nurturing a people first environment, where your professional development is supported and encouraged, and your hard work rewarded. You’ll be supported throughout your time with us, with many chances to undertake further training and development in a wide range of areas.

We’re also aligned to the NHS’s Agenda for Change principles, allowing us to offer the same attractive benefits that would be expected from NHS organisations.

The SPA team also offers the opportunity for home working on occasions and uses e-rostering with remote access to rosters and shift requests to support staff work life balance.



To discuss the role further, please contact Rob Cooper, SPA Clinical Lead, or Sue Rees, SPA Team Manager, on 0117 440 4508.



Please note the following changes which will impact all roles advertised by Bristol Community Health (BCH).

  • From 1 April 2020, adult community health services in Bristol, North Somerset and South Gloucestershire will be provided by a single provider, Sirona care & health and we are committed to working closely with Sirona to ensure the safe transfer of services and staff in all eligible posts. Like Bristol Community Health, Sirona is a not for profit organisation and further information can be found in the attached fact sheet.

    BCH has issued notice on the following contracts:

    • Community Children’s Healthcare Services Contract (currently provided under a sub-contract to Sirona). This contract is likely to end on 31 March 2020 and to transfer to Sirona, although this is not confirmed. Therefore if you are appointed to a role within Community Children’s Healthcare Services you are likely to be transferred to the new provider on or around 01 April 2020, alongside staff directly involved in the delivery of this contract.
    • Diabetic Eye Screening Service Contract - his contract is in the process of being re-procured and is likely to end on or shortly after 31 March 2020, although this date has not yet been confirmed. If you are appointed to a role within the Diabetic Eye Screening Service you are likely to be transferred to the new provider on or around 01 April 2020, alongside staff involved in the delivery of this contract.
    • Offender Health Services Contract – it is likely this contract will end on or around 31 March 2020 although this date is not confirmed. A new provider for this contract has yet to be agreed but if you are appointed to a role within Offender Health Services you are likely to be transferred to a new provider on or around 01 April 2020, alongside other staff involved in the delivery of this contract.

BCH is committed to supporting the smooth transition of staff and services to new providers. For more information, contact

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see applying from overseas.

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