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NB: This vacancy closed to applications on 19/09/2019.

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Healthcare Call Handler

Job Reference: 841-19-284-HR

Gloucestershire Care Services NHS Trust
Integrated Community Team - Forest Locality
Forest Locality - Dean House
£18,813 to £20,795 per annum pro rata

Gloucestershire Health and Care NHS Foundation Trust was formed on Tuesday 1st October 2019, following the merger of 2gether NHS Foundation Trust and Gloucestershire Care Services NHS Trust. The two Trusts joined together to provide integrated mental health, physical health and learning disability services to communities.

Healthcare Call Handler

Band: 3

Salary: £18,813 - £20,795 per annum pro rata

Hours: 37.5 hours/week (Flexible working patterns will be considered so long as the Service can support the request)

Location: Forest of Dean Locality

Contract: Permanent

Gloucestershire Care Services is currently looking for an enthusiastic and hardworking call handler to join our busy & friendly Integrated Community Teams.

You will work as part of a team supporting Community Nurses in handling all nursing referrals in locality Referral Centres.

The purpose of the Referral Centre is to act as a hub through which all incoming referrals are received, triaged and responded to in a timely way, using a multi-disciplinary approach. This MDT comprises Occupational Therapy, Physiotherapy, Community Nursing, Reablement, Admin support and Adult Social Care. The Referral Centres are a fast paced and stimulating environment to work in with no two days the same.

You will be working in a customer facing environment and the role will include taking patient details in a sympathetic and understanding manner, whilst ensuring that calls are handled effectively, efficiently and in a manner that preserves dignity and confidentiality.

The focus of the work will be to take telephone calls, gather information, and input referrals onto the electronic care records using System One and other administrative support such as, scanning documents, taking messages and signposting enquiries from staff members.

We require motivated and flexible people with excellent communication and computer skills, to include Excel, Word and Outlook.

We offer a supportive and friendly working environment with opportunities for training and professional development.

When applying for this position, please ensure that in your supporting statement, you make it clear as to how you meet the person specification especially the values and behaviours expected of all colleagues. This will figure largely in our short-listing criteria and the overall selection process.

If you would like to work for an Organisation that values its staff, aims to deliver the best care, offering compassion to all patients, their carers and families, and you can demonstrate this to us, we would like to hear from you!

For information or enquires please contact Gemma Watkins on 01452 328390 or

This vacancy is subject to a standard Disclosure. Successful candidates are expected to undertake a DBS check at their own cost and sign up to the DBS update service.

Short-listing Date: - Friday 20th September 2019

Interview Date: - Thursday 3rd October 2019


Online Assessment
NHS 'Values for healthcare' challenge

As part of your application you are invited to complete the NHS 'Values for healthcare' challenge available at

All NHS employees share a belief in the quality of patient care. It is important that our shared beliefs are part of everything we do to ensure that our role has a positive impact on the lives of patients. Try one of the 'Values for healthcare' video challenges at the link above and find out whether you have what it takes to join the NHS.

You can choose any one of the featured job roles for your challenge - don't worry too much about having to match your choice exactly to the type of job role you are thinking about. You only need to follow one job role to complete the challenge.

If you are invited to interview you may be requested to bring a copy of the outcome of the 'Values for healthcare' challenge with you.

Applicants who have been shortlisted will be contacted via NHS Jobs. Please check your account regularly. If you do not hear from us within 3 weeks of the closing date you have probably not been shortlisted. We are sorry that on some occasions we are unable to let you know the outcome of your application personally. The Trust reserves the right to close this vacancy when sufficient applications have been received.

Applicants should note that all appointments to Gloucestershire Health and Care NHS Foundation Trust are subject to the completion of a satisfactory 6 month probation period.(excluding Medical Staffing appointments).

Successful candidates are expected to self-fund either an enhanced or standard or basic DBS check, and sign up to the DBS update service if required for the role.

Please note that if you are successful in your application and you have previously worked for an NHS Trust, Gloucestershire Health and Care NHS Foundation Trust will request confirmation of your previous NHS service from your last NHS employer via the inter authority transfer system to verify service, pension, sick pay entitlement and pay grade. Your permission will be sought at application and /or later in the process.

Flexible working arrangements will be considered. Any request will be set against genuine operational requirements and limitations and it is not obligatory for a manager to accede to the request.

For positions Band 8a and above there is a requirement to participate in an on-call rota to ensure a high quality of care for patients at all times and continued support to all staff with access to the right knowledge and expertise. For further information on this please consult the job description.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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