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NB: This vacancy closed to applications on 15/09/2019.

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NHS 111 Call Handler - Weekends

Job Reference: 195-19-714-HLK-A

South Central Ambulance Service
195 14 NHS 111 North - Training
£18,813 to £20,795 pa

YOU can be the most important person they never meet!

You could potentially be earning from £9.65 per hour to £16.79 per hour!

NHS 111 Call Handlers take a variety of incoming calls from patients, providing them with an appropriate response to urgent healthcare needs within a timeframe. This could mean booking a GP appointment, advising them to attend an out of hour’s service or even dispatching an ambulance.

Working as a NHS 111 Call Handler is challenging, stimulating and highly rewarding, where you’re making a difference to patients who use the service every day. We have got plenty of opportunity for career progression too. The 111 service is a 24/7 service, operating 365 days a year so patients can seek help and advice at any time therefore you need to be prepared to work shifts including evenings, nights and weekends, Bank holidays - including Christmas – are included within the Rota’s.

You will need to be able to commit to a 6 week full time training programme which will be fully paid.

Think you have what it takes?

If you are;

  1. A good communicator with an excellent telephone manner

  2. Passionate about high quality patient care

  3. Organised, have a strong attention to detail and have good administration skills

  4. Computer literate – including in Microsoft Office – and keen to learn new skills

  5. Caring, compassionate and able to remain calm under pressure

In return we can offer;

  1. Up to 41 Days Annual leave a year depending on Pervious NHS Service (including bank holidays)

  2. Training and support from our dedicated in house education team.

  3. A nationally recognised qualification in NHS Pathways Licence

  4. Access to continual professional development and opportunities within SCAS and the NHS

  5. Occupational Health support along with an Employee Assistance Programme.

  6. Enrolment into the NHS Pension Scheme

  7. NHS Discounts in over 200+ stores including Holidays, Days out, Car insurance, Restaurants and Clothing.

Not only do we offer an excellent basic salary of £18,813 - £20,795 pro rata you will also receive the following unsocial hour’s allowance:

All time Saturday (midnight to midnight) and any week day after 8pm and before 6am Time plus 37%.

All time on Sundays and Public Holidays (midnight to midnight) Time plus 74%

Still interested?

Get your application in quickly!

There are more details on the job description, person specification and Rota samples attached to this advert on the right hand side.

Please read them both carefully before you apply.

Don’t forget;

You need to be over 18 to apply as you will need to work night shifts.

If you would like to talk to a member of the recruitment team either call 01869 365 000 or email

We actively support applications from members of the BME community.

Communications regarding your application will be sent via NHS Jobs to your inbox. Please ensure that you are able to access your inbox on a regularly to check for e-mails relating to your application otherwise this may delay the process (and we don’t want that!)

Please provide e-mail addresses/contact details for your referees so we can contact them easily.

We do require at least three years’ worth of references (with no gaps) from at least two different referees. We require references from all employers within this time-frame, if you do not provide sufficient information in the referencing section of your application form, we will take this information from the Employment History section of your form and will go directly to previous employers via their HR departments. We will only contact your referees after we have offered you a job.

The benefits bits…

The starting holiday entitlement is 27 days per annum (based on full time hours) plus bank holidays.

All employees are automatically enrolled in NEST or the NHS Pension scheme.

We operate a comprehensive set of policies.

We also operate regular staff surveys and our staff are encouraged to develop transferable skills and experience.

We work in partnership with our trade unions.

Applicants who have a disability and meet the minimum shortlisting criteria for the post will be invited for the next stage of the recruitment process.

We aim to represent the diversity of our local communities and positively encourage applications regardless of age, race or ethnicity, gender, sexual orientation, disability, religion or belief.

South Central Ambulance Service has a Freedom to Speak Up Guardian and a Freedom to Speak Up Policy (formerly known as Whistleblowing). We believe that effective speaking and listening up arrangements protect patients and improve the experience of patients and NHS workers.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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