Return to search

NB: This vacancy closed to applications on 19/09/2019.

  • Add to favourites

Call Handler - Patient Transport Service (Durrington)

Job Reference: 195-19-PTSCH-DN

South Central Ambulance Service
195 16 PTS Contact Centre Surrey
£17,652 to £19,020 pa

Are you someone who is great with customers either on the phone or face to face? Do you have great levels of compassion and care about the people you come into contact with? Are you looking for a career and not just another job? Perhaps one where you can make a real difference to our patients.

South Central Ambulance Service (SCAS) and our Non-Emergency Patient Transport Service (NEPTS) is a progressive, innovative and caring NHS Trust. We need employees who can demonstrate a calm, professional and mature attitude, with a calm and articulate telephone manner. Accuracy and good keyboard skills are important in this role as is working well within a team environment and an ability to listen and record details accurately.

The post holder will ensure that they work with maximum efficiency maintaining the highest standards of Customer Service, policy compliance and quality assessment. Previous experience of working in a Contact Centre environment, either within the public or private sector is desirable, although not essential as full training will be given. There is more information available on the attached person specification. To be successful at shortlisting, you will need to CLEARLY state how you meet all of the essential criteria.

We can offer ……

  • Access to continual professional development
  • Access to apply for other educational qualifications
  • Occupational Health support
  • NHS discounts with your staff card

This is a shift working position, so you will need to be prepared to work duties between 8 and 10 hours in length. You will be taking calls throughout this time, working on computer systems and using multiple screens. Our shifts include evenings, weekends and bank holidays including Christmas.

Unsocial hours are before 06:00 and after 20:00 weekdays and all weekends. This attracts an unsocial element of pay which is claimed each month according to the shifts worked.

If you believe that you have the qualities and experience that we are looking for, then we would love to hear from you.

Shortlisted candidates will be invited to attend an interview at Pacific House, Eastbourne.

Successful candidates will be notified following interview and any offer is conditional on completing pre-employment checks; occupational health medical and employment referencing.

Please note that the closing date given is a guide. We reserve the right to close this vacancy when we have received sufficient applications, so we advise you to submit your application as early as possible to prevent disappointment. Only those candidates who clearly demonstrate how they meet the person specification will be short listed for this role.

We actively support applications from members of the BME community.

Communications regarding your application will be sent via NHS Jobs to your inbox. Please ensure that you are able to access your inbox on a regularly to check for e-mails relating to your application otherwise this may delay the process (and we don’t want that!)

Please provide e-mail addresses/contact details for your referees so we can contact them easily.

We do require at least three years’ worth of references (with no gaps) from at least two different referees. We require references from all employers within this time-frame, if you do not provide sufficient information in the referencing section of your application form, we will take this information from the Employment History section of your form and will go directly to previous employers via their HR departments. We will only contact your referees after we have offered you a job.

The benefits bits…

The starting holiday entitlement is 27 days per annum (based on full time hours) plus bank holidays.

All employees are automatically enrolled in NEST or the NHS Pension scheme.

We operate a comprehensive set of policies.

We also operate regular staff surveys and our staff are encouraged to develop transferable skills and experience.

We work in partnership with our trade unions.

Applicants who have a disability and meet the minimum shortlisting criteria for the post will be invited for the next stage of the recruitment process.

We aim to represent the diversity of our local communities and positively encourage applications regardless of age, race or ethnicity, gender, sexual orientation, disability, religion or belief.

South Central Ambulance Service has a Freedom to Speak Up Guardian and a Freedom to Speak Up Policy (formerly known as Whistleblowing). We believe that effective speaking and listening up arrangements protect patients and improve the experience of patients and NHS workers.

SAFERJobs To stay safe in your job search we recommend that you visit SAFERjobs (, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search.

  • Disability Confident Employer
  • Positive about Disabed People Logo
  • Employer Recognition Scheme Gold
  • Improving Working Lives Logo
  • Mindful Employer Logo
  • Smoke Free Logo
  • Age Positive Logo
  • Apprenticeships Logo
  • Armed Forces Covenant
  • CQC Good
  • Corporate Covenant
  • Step Into Health