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NB: This vacancy closed to applications on 26/09/2019.

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Radiology IT Support Technician

Job Reference: J183-A-19-55486

Central Advertising - Other
£25,000 - £35,000

This advertisement has been placed by the organisation named in the 'Department' section above.

Should you require further information regarding this vacancy please contact the organisation direct.

  • Do you haveknowledge of IT systems used within the NHS?
  • Have you got the experience in maintaining IT systems?
  • Are you excited about supporting teams in usingtechnology to help us deliver exceptional patient care?

If yes, then we would love to hear from you!

DMC Heathcare are seeking an experienced and highly motivated IT Technician with NHS experience to be part of our growing organisation; serving staff and delivering high quality care to patients.

At DMC Healthcare we know that the only way we can deliver exceptional patient care is by enabling our clinical teams with the correct tools to focus on our patients by reducing their administrative burden.

We value personal development so there will be opportunities to learn new skills and get involved in some of the exciting projects the IT team is embarking on.

If you are looking for a role that comes with a level of responsibility and an opportunity to specialise, then this is for you. Our growing Radiology department needs specialist IT support; you’ll either know, or be keen to develop, a deep understanding of the support requirements that radiologists have.

Your time will be split between developing your radiology support skills and supporting users across the rest of the business.

Radiology support will include configuring, calibrating radiology equipment and supporting radiologists with software issues.

This means you’ll need to have excellent communication and organisational skills as you’ll be liaising directly with radiologists and working closely with the Head of Radiology Operations. This may from time to time include scheduling training or support sessions out of hours due to the nature of their working practices.

To be successful in this role you will have experience in:

  • Installing and keeping systems up-to-date.
  • Re-image kits that are returned
  • Knowledge of Care Stream and King’s Mill imaging systems desirable.
  • Provide remote access support to set up systems for Radiologists
  • Liaise with PACS/RIS supplier and NHS on site IT during the installation phase and for any ongoing issues
  • Knowledge in IG standards and GDPR is preferred, ensure all computers are updated as required by regulations.
  • Perform and maintain monitor calibration program.
  • Monitoring networking equipment and servers.
  • Assisting with the design, implementation, and ongoing support of new software and features.
  • Monitoring web performance, network availability, and security.
  • Overseeing troubleshooting for system errors.
  • Providing helpdesk support for network issues.
  • Providing technical support either by phone, remote access or site visits as needed.
  • Responding to IT issues; hardware maintenance, software, networking, etc.
  • Evaluating connectivity issues, equipment, and software.
  • Modifying configurations, utilities, software, etc.
  • Setting up equipment for new users.
  • Performing data backups.
  • Installing and updating network system improvements as needed.
  • Assisting with Servers, LAN/WAN technologies, computer repair/troubleshooting software, networks, virus protection, Wi-Fi technology, and more.

We are looking for a candidate who can:

  • Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.
  • Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
  • Replace parts as required.
  • Document support procedures and relevant reports.
  • Support the roll-out of new applications.
  • Respond within agreed time limits to call-outs.
  • Test and evaluate new technology.
  • We anticipate you will have at least 1-2 years minimum experience in an IT support role.
  • Strong technical capabilities in Windows workstations and server, Microsoft Business Applications (e.g., Office 365, Azure).
  • A minimum of a Bachelor’s Degree or equivalent in a technological field.
  • NHS experience would be an advantage.
  • Microsoft Certification is desirable.
  • Ability to effectively communicate clearly and collaborate with colleagues at all levels.

The IT Technician role will be based at our Head Office in south London but will be expected to support our clinical sites across the country from time to time. However, we expect the majority of the work will be locally based.

As part of the benefits package you will be entitled to 25 days annual leave plus Bank Holidays.The salary for this role is between £25,000 - £35,000 per annum depending on experience.

About DMC Healthcare

We are a national provider of clinically-led and clinically-delivered to the NHS. Established more than 50 years ago as a family-run GP practice, we are still family-owned and clinically-run.

DMC Community Services

  • DMC Community Services provides consultant-led and consultant-delivered services to the NHS.
  • DMC Community Services provides a wide range of secondary care specialties in the community, from dermatology to endoscopy, giving patients fast and convenient access to specialist consultants.
  • DMC Community Services is a flexible, reliable and trustworthy partner to the NHS, providing valuable support to hospitals to help them meet waiting time targets.
  • DMC Community Services uses the latest digital technology so that, when appropriate, patients can be seen, treated and discharged in one visit, and supported by a bespoke care management plan.
  • DMC Community Services supports its referrers through its online learning platform.

The DMC Healthcare family provides primary and urgent care services, community services, and radiology services. We have more than 50 years’ experience of working with the NHS and the independent sector, providing high quality, sustainable care to more than 300,000 patients a year.

As part of our employment process, you will be required to complete the appropriate level DBS check.   

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