Return to search

NB: This vacancy closed to applications on 05/09/2019.

  • Add to favourites

Call Handler

Job Reference: 841-19-271-BR

Employer:
Gloucestershire Care Services NHS Trust
Department:
Integrated Community Team - Cheltenham Locality
Location:
Cheltenham
Salary:
£18,813 - £20,795

In September 2017, we announced that our Trust Gloucestershire Care Services NHS Trust and 2Gether NHS Foundation Trust (2gether) were planning to join. From October 2019, we hope to be one organisation providing integrated community mental health, physical health and learning disabilities services. The new Trust will be called Gloucestershire Health and Care NHS Foundation Trust.

We are already working closely together but the benefits we really want for our communities can best be achieved if we become a single trust, delivering outstanding integrated physical and mental health care.

The aim of the proposed merger is to improve our services and ensure we are providing the most appropriate and seamless information, support and treatment for people with mental health issues, physical health problems or learning disabilities. It will mean we can help people as a ‘whole person’, not just separate conditions or symptoms. As healthcare professionals in the new Trust, you will be able to ensure better outcomes for service users which we know is really important to all clinical, medical and support professionals alike. For colleagues, it will also provide more opportunity to develop and realise your potential.

While our overall name will become Gloucestershire Health and Care NHS Foundation Trust, services in Herefordshire will be given their own, separate, name, which will be Herefordshire Mental Health and Learning Disability Services.

The details of the merger will be finalised early September and the Trusts hope to be one organisation from 1st October 2019.

Both Trusts are high performing with ‘good’ CQC ratings and strong financial foundations.


Call Handler

Band: 3

Hours: Permanent and Fixed Term Part time – 52 hours avaialable

Working Pattern: Monday to Friday (Flexible working patterns will be considered but only approved if the Service can support the request)

Location: Cheltenham - Independant Living Centre

Gloucestershire Care Services is currently looking for a number of enthusiastic and hardworking call handlers to join our busy & friendly Integrated Community Teams.

You will work as part of a team supporting Community Nurses in handling all nursing referrals in locality Referral Centres.

The purpose of the Referral Centre is to act as a hub through which all incoming referrals are received, triaged and responded to in a timely way, using a multi-disciplinary approach. This MDT comprises Occupational Therapy, Physiotherapy, Community Nursing, Reablement, Admin support and Adult Social Care. The Referral Centres are a fast paced and stimulating environment to work in with no two days the same.

You will be working in a customer facing environment and the role will include taking patient details in a sympathetic and understanding manner, whilst ensuring that calls are handled effectively, efficiently and in a manner that preserves dignity and confidentiality.

The focus of the work will be to take telephone calls, gather information, and input referrals onto the electronic care records using SystmOne and other administrative support such as, scanning documents, taking messages and signposting enquiries from staff members.

We require motivated and flexible people with excellent communication and computer skills, to include Excel, Word and Outlook.

We offer a supportive and friendly working environment with opportunities for training and professional development.

If you would like to work for an Organisation that values its staff, aims to deliver the best care, offering compassion to all service users, their carers and families, we would like to hear from you.

Shortlisting date: Wednesday 11th September

Interview date: Friday 20th September 2019



Online Assessment
NHS 'Values for healthcare' challenge

As part of your application you are invited to complete the NHS 'Values for healthcare' challenge available at https://nhsvaluestool.e-lfh.org.uk/

All NHS employees share a belief in the quality of patient care. It is important that our shared beliefs are part of everything we do to ensure that our role has a positive impact on the lives of patients. Try one of the 'Values for healthcare' video challenges at the link above and find out whether you have what it takes to join the NHS.

You can choose any one of the featured job roles for your challenge - don't worry too much about having to match your choice exactly to the type of job role you are thinking about. You only need to follow one job role to complete the challenge.

If you are invited to interview you may be requested to bring a copy of the outcome of the 'Values for healthcare' challenge with you.


Applicants should note that all appointments to gloucestershire Care Services (soon to become Gloucestershire Health and Care NHS Foundation Trust) are subject to the completion of a satisfactory 6 month probation period.(excluding Medical Staffing appointments).

The Trust aims to promote a culture of inclusion, where colleagues understand and celebrate the diversity and different perspectives of our service users and colleagues.

The Trust is a safeguarding employer committed to the safeguarding and promotion of welfare of children, young people and adults at risk. The trust expects colleagues and volunteers to share this commitment. The Trust is committed to safe recruitment practices to protect children and adults at risk, and any appointment will be subject to satisfactory clearance relevant to the post.

For customer-facing roles all applicants must be able to demonstrate that they can communicate in English with confidence.

Successful candidates are expected to self-fund either an enhanced or standard or basic DBS check, and sign up to the DBS update service if required for the role.

Candidates are advised to monitor their NHS jobs as initial feedback will be through their account. Interview dates will usually be advised to shortlisted candidates within 2 weeks of the closing date. This is not always the case and so if candidates have not had any feedback from their application, they can call the Recruitment Team on 0300 421 8602.

Subsequent offers of employment will be via NHS jobs followed by communication via email and hard copy letters.

Please note that if you are successful in your application and you have previously worked for an NHS Trust, Gloucestershire Care Services NHS Trust will request confirmation of your previous NHS service from your last NHS employer via the inter authority transfer system to verify service, pension, sick pay entitlement and pay grade. Your permission will be sought at application and /or later in the process.



SAFERJobs To stay safe in your job search we recommend that you visit SAFERjobs (https://www.safer-jobs.com), a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search.

  • Investors in People Standard Logo
  • Disability Confident Employer
  • Positive about Disabed People Logo
  • Mindful Employer Logo
  • Smoke Free Logo
  • Age Positive Logo
  • Apprenticeships Logo
  • Armed Forces Covenant
  • CQC Good
  • Step Into Health
  • Listening into Action