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NB: This vacancy closed to applications on 04/09/2019.

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Health Advisor/ NHS 111 Call Handler Ipswich

Job Reference: J152-1E-MADFDQ6

Integrated Care 24 Ltd
Contact Centre
Ipswich, Suffolk
£8.59 - £12.22 per hour depending on hours worked

The Role

Are you patient focused, empathetic and do you have great attention to detail? Do you want to make a real difference to people’s lives?

If this sounds like you, we have a fantastic opportunity to join the 111 team who are committed to delivering efficient and comprehensive advice to our patient base. We’re striving to recruit and retain great people to deliver excellent patient care. You will join an experienced team of NHS 111 Health Advisors in our care coordination centre.

Health Advisors are the first point of contact for our patients.  When our patients dial 111 you will be the voice at the end of the line.  You will be triaging calls and providing safe, effective assessment and non-clinical advice using the NHS Pathways System.  We provide full paid training and there is opportunity for career progression with experience.

If you’re looking for a new challenge and are flexible in your working hours (full or part time days, evenings, nights - shifts are based on a 6 week changeable rota) then we’d love to hear from you. We offer excellent training and career development opportunities (including NVQ accreditation), a generous NHS pension and a competitive pay framework to progress through.

Who are we? 

Integrated Care 24 Ltd (IC24) is a major not for profit Social Enterprise providing innovative and wide ranging patient focused primary care services designed to deliver quality and affordability. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out of hours services, NHS 111, primary care and secondary care support services as well as health and justice nursing services.

Hours Available: 

Evenings, overnight and weekends covering a 24/7 operation

  • Overnights – 38 hours per week between 8pm and 9am
  • Full time – 37.5 hours per week between 6am and 1am
  • Full time – 38 hours per week mixed overnights and days
  • Part time – 16 – 30 hours per week between 6am and 1am
  • Part time (Weekends only) – 12-16 hours per week between 6am and 1am

Please note that there is a requirement to work 4 ½ weekends out of 6 as well as public holidays for rotas of 30 hours plus.  Part time rotas up to 30 hours require weekend working.

Our next training sessions are 5th October (Sat/Sun 9am-5pm and Mon-Wed 6pm–11:30pm for 3 weeks) or 9th November (Sat/Sun 9am-5pm and Mon-Wed 6pm–11:30pm for 3 weeks) so applicants must be available to start on either of these dates and be committed to the training schedule. After the initial 3 week training period the rest of the training will be carried out during your contracted hours wherever possible

Applicants must be available to start training on the 5th October or 9th November 2019. 

 What’s in it for you?

  • An hourly rate of between £8.59 - £12.22 depending on hours worked during the week, and you fulfilling performance requirements.
  • Additional annual leave above statutory minimum based on service
  • Opportunity to join the NHS Pension Scheme
  • Free membership to our reward and benefit platform “Perkbox”
  • Full on the job training
  • Learning and Development Opportunities

Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory basic or enhanced DBS disclosure and two references.

We may close this position early if enough applicants are received before the closing date.

We are committed to provide equal opportunities for all people and we particularly encourage applications from ethnic minority, disabled applicants and those from other under-represented groups.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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