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NB: This vacancy closed to applications on 30/08/2019.

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IT Technical Service Officer

Job Reference: 438-RC2810

Lancashire Teaching Hospitals NHS Trust
Lancashire Teaching Hospitals NHS Trust, Preston
£24,214 - £30,112 Per Ann

Please note that all our applications are processed through another system and applications made via NHSJobs will be transferred into this system automatically. You can follow the progress of your application by registering an account at or by contacting the recruitment team on 01257 247000 (option 1).

An exciting opportunity has arisen for a highly motivated individual who has the enthusiasm and ability to work in a challenging but equally rewarding NHS IT environment.

The post holder will form part of a team whose primary role is to provide desktop IT support to users throughout the Trust and with providing quality, first point of contact for computer users requiring assistance via the IT Service desk working remotely or directly with the customer. The post holder must be proficient in providing 1st line support across the End User Compute estate and also 1st line support knowledge of Networks, Servers, mobile technology. This post is one of a number at this level and will provide support to users at all Trust sites.

It is essential that you have a computing related Degree/HND or equivalent proven knowledge and experience within an IT support environment, together with Microsoft Certified Professional qualifications or similar recognised IT certification.

It is also essential that you are flexible, enthusiastic and can display high levels of initiative, together with the ability to work under pressure individually and as part of a team and undertake your duties with minimum supervision. You must possess good communication skills and be able to deal with users in a pleasant and efficient manner.

The post holder will be required to participate in the Departments’ out-of-hours on-call rota and working on rotation based at Preston and Chorley Hospitals.

Lancashire Teaching Hospitals NHS Foundation Trust is a place where you will be: encouraged to share your ideas to help improve the service, guided in your development and progression, supported in all aspects of your role by your team as well as management, and truly valued as a member of the team. If you think this sounds like the right role for you then apply now to join us!

Interview date: Monday 16th September 2019

For further details / informal visits contact:

Phil Thornton, IT Support Manager via

Derek Jones, IT Operations Manager via

If you are successful in obtaining a position with our Trust which involves working with patients, you will be required to undertake a Disclosure & Barring Service (DBS) Check. As a registered body with the DBS, Lancashire Teaching Hospitals NHS Foundation Trust will conduct the administration of this application on your behalf and the cost will be recovered from your salary, either as a one-off payment or over 3 months. Currently the charges made by the Disclosure and Barring Service are - Standard DBS check £30.20 and Enhanced DBS check £48.20. The level of check required depends on the role that you have been offered.

Successful applicants will be contacted by e-mail. Please ensure that email addresses are provided for your referees wherever possible

The NHS Constitution outlines what staff working in the NHS can expect from their employer and what is expected of you. Lancashire Teaching Hospitals is committed to the NHS Values and Pledges as expressed in the Constitution.

Lancashire Teaching Hospitals is committed to equality of opportunity and welcomes applications from all sections of the community. An interview is guaranteed to any applicant with a disability who meets the essential criteria of the person specification.

If you have any difficulty applying on line, please contact the Recruitment Team.


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