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NB: This vacancy closed to applications on 27/08/2019.

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Speciality admin team clerk (Apprentice)

Job Reference: 188-AC2018

University Hospital Southampton NHS Foundation Trust
Princess Anne Hospital, Southampton

We are recruiting an apprentice for 12 months to join our small, friendly and dedicated team within the Princess Anne Hospital as a Speciality admin team clerk. The role is varied, interesting and crucial to ensuring an excellent patient experience every step of the way. This demanding role offers the opportunity to develop a range of administrative tasks, communication skills, attention for detail, outstanding customer service skills, a positive, patient-centred flexible approach and multi tasking skills.

The apprenticeship will offer you:

· Time off for study related to your role (usually 20% off the job training)

· Practical training in a job with study

· Working alongside experienced staff

· Gain job-specific skills

· Earn a wage and get holiday pay


The teams you will part of are a valuable part of the patient’s journey and are in regular communication with our patients and an asset to our service.

We are looking for full time staff member who will be required to work 7.5 hours per shift.

The hours are on a rostered basis, and the shifts you will be required to work are: 8am -4pm and 9am -5 pm.


Admission role includes:

As well as working towards your apprenticeship qualification you will be using our in house electronic systems to:

  • Booking appointments within a set period of time essential to the patients care..
  • Book day case and overnight stay patients within the required referral to treatment targets.
  • Add patients to the waiting list.
  • Reschedule and cancel appointments accordingly
  • Liaise with a multidisciplinary team.
  • Regular telephone contact with patients/GP’s and other relevant clinical professionals ensuring the patients pathway runs smoothly
  • Booking transport and interpreters.
  • All other admin duties such as raising patient records/ post and the generic email account.
  • Using University Hospital Southampton NHS Foundation Trust (UHS) systems including eCamis, HICCS and Cris.

You will need to have a high standard of spelling and grammar. Be someone who is committed to learn and develop. You will need to demonstrate compassion, patience and calmness with good communication skills. Due to the nature of this role a high level of organisation is essential.


We’re also looking for you to demonstrate:

  • High standards of accuracy with attention to detail.
  • Ability to communicate over the telephone and in person.
  • Use of IT skills, including Microsoft Office suite
  • The ability to work independently, seeking guidance where necessary.

You do not need previous admin experience for this role, although previous experience in a professional environment is desirable.


As part of this role, we will work with you to develop within the role while undertaking a customer services practitioner level 2 apprenticeship. During your apprenticeship, you will cover subjects including:


  • Knowing your customer and the importance of customer experience relevant to the role
  • Development of interpersonal skills and communication
  • Personal organisation and developing self
  • Team working

To be eligible for this role you will need GCSE grade A-C in English and Maths (or equivalent) and be committed to your own personal growth, development and study. You will be given paid time off the job training which may be on site or at a local college.

As one of the largest acute teaching Trust’s in England, we can offer learning and development opportunities to help you achieve the career you aspire to. We believe you deserve the best possible surroundings in which to do your job and we want to support you in doing your job to the best of your ability.

As a Trust, we support flexible working and will consider requests taking into account the needs of the service. You’ll have an opportunity to discuss this at interview. Our LiveWell and inspire programme offers opportunities, support and advice, including smoking cessation services, exercise and activity classes, and support for mental health.

UHS employees are able to access a huge range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata) on appointment, can access on-site nursery facilities (subject to availability), and we offer a generous pension scheme.


UHS is rated ‘Good’ by the CQC and in the latest national NHS Staff Survey, we were in the top 10 acute trusts for staff engagement and for staff recommending the hospital as a place to work or receive care.


Southampton is an attractive place to live and work situated on the south coast, with an international airport and only an hour on the train from central London. The New Forest National Park and the beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than those in London, 13 schools rated outstanding by Ofsted and 13 nearby green spaces to enjoy.


Interviews will be held on Monday, 02 September 2019.

For further details / informal visits contact:

Tracey Lane

023 8120 6018

Please be advised that this vacancy may close earlier than stated if we receive a large number of applications. We will not accept any applications or queries via agencies under any circumstances.


Getting to work should be as easy as possible and that’s why we have introduced our Travel Promise – a commitment to help provide reasonable travel options for all our staff. Every employee will be provided with either park and ride access or an onsite permit; eligibility for an onsite permit is dependent on the nature and requirements of the role. Staff can also access a range of travel benefits including reduced price bus tickets, purchase of salary sacrifice bikes and ultra-low emission cars and season ticket loans.


Equality remains at the centre of our policymaking, service delivery, and employment practice, giving all staff equal opportunity to develop, apply for promotions and have working arrangements that help them to achieve a work-life balance.

We actively promote a work environment free from harassment and discrimination, providing training for managers and staff to ensure this happens. We also monitor recruitment activity, training, development, and employment practices to ensure equality with regard to race, colour, ethnic or national origin, religion or belief, gender, sexual orientation, disability, marital status and age.


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The European General Data Protection Regulations enhances individuals’ rights and safeguards all of their data in place under the DPA. See the attachment in the additional documentation section to see how and why we store your information.


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