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NB: This vacancy closed to applications on 26/08/2019.

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IT Applications Support Analyst

Job Reference: 418-IT0850-EH

Luton and Dunstable Hospital NHS Trust
Information Technology
Luton and Dunstable University Hospital, Luton / Cranfield
£21,089 - £23,761 pa (pro

The Luton & Dunstable University Hospital is a highly rated, diverse and forward thinking place to work. We are a Foundation Trust serving a multi-cultural population of over 350,000 across Bedfordshire and North Hertfordshire.

The Trust Boards of Luton and Dunstable University Hospital and Bedford Hospital are working towards becoming a single new NHS Foundation Trust with effect from 1st April 2020. This will bring many benefits for patients and opportunities for staff. Both hospitals will retain their identity with individual hospital names and key services will remain on both sites and be managed as single teams across the whole Bedfordshire catchment area. Travel between hospital sites may be required.

Through tremendous commitment and hard work, our Paediatrics, Emergency Care Services and Outpatient Services achieved “Outstanding” in our 2016 Care Quality Commission inspection. Similarly we had an overall rating of “Good” across the rest of the hospital. We were praised as compassionate, empathetic and exhibiting patient outcomes above the average when compared with other acute Trusts.

We are a regional centre of excellence for several key specialties including, Obesity Research, Neurophysiology, Cardiology, Ophthalmology and Cancer Services. We are a tertiary level NICU provider and one of the largest centres for breast screening in the country.

The hospital continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.

This is an exciting opportunity to join a team of applications experts!

The Applications and Development Teams are looking to recruit 2 IT Applications Support Analysts to help them manage and support clinical applications and interfaces.

As an IT Applications Support Analyst your role will be to assist the Teams with relevant tasks as well as performing as a second line application support though the IT Service Desk.

The ideal candidate will need to liaise with multiple clinical and non-clinical staff both internal and external to the Trust to support all clinical systems across the hospital as well as GPs and Communities. Candidates must be enthusiastic, flexible and have a conscientious approach. Excellent communication and customer care skills and are vital to the smooth running of the department. The role will involve the daily use of multiple clinical systems at the same time therefore being able to multitask is essential. Working and adhering to strict deadlines is a must within this role as this is a highly pressured environment. Experience and knowledge of clinical applications within an Healthcare setting would be an advantage, however training will be provided to the successful applicants.

Although currently the Applications and Development Teams operate on standard office hours, the IT systems are used 24 hours a day, 7 days a week therefore on occasions, you may be required to work unsociable hours to ensure patient safety and business continuity.

For further details / informal visits contact:

Val Fitzgerald - Service Operations Manager

Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. Please ensure that you make your application as soon as possible.

We are an equal opportunities employer and we welcome applications from all members of the community including people with disabilities.

All correspondence relating to vacancies will be via the e-mail address you have provided on your application form.

For details of how the Trust will process your identifiable information please see the ‘Privacy Notices for Staff’ on the public website (see link at bottom of the Home Page) or ask a member of the Trust's Recruitment Team for a copy

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