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NB: This vacancy closed to applications on 27/08/2019.

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Senior Project Support Officer

Job Reference: 242-1527

North West Ambulance Service
Broughton, Preston
£21,089 to £23,761 pa

The Trust reserves the right to close this vacancy early if a large number of applications are received.

If you do not have regular access to your email please contact a member of the HR Hub Team on 0345 11 22 018.

After applying via NHS Jobs, your submitted application will be imported into our preferred Third-party recruitment system. All subsequent information regarding your application will be generated from You will not be able to track the progress of your application or receive messages through the NHS Jobs website, and furthermore, as an employer, we will not be able to respond to any e-mails sent to us via the NHS Jobs website. By applying for this post, you are agreeing to North West Ambulance Service transferring the information contained in this application to its preferred applicant management system. If you are appointed to a post information will also be transferred into the national NHS Electronic Staff Records system.

Due to the volume of applications received for our advertisements, we will only contact those candidates shortlisted for interview via email; we aim to do this within 4 weeks of the closing date. If you do not receive the email, it will be that you have not been shortlisting on this occasion. When applying for this position, it is essential that you read the job description and person specification fully. Please use the supporting information space to demonstrate your ability to undertake this role, drawing on your skills, knowledge and experience.

We also offers a range of excellent benefits including a pension scheme, up to 33 days Annual leave (exclusive of bank holidays), training and development opportunities, access to NHS discounts, Car Lease Scheme, Cycle to Work Scheme, NHS Mortgages and Childcare Vouchers.

From 1st September 2018, Section 2 of the Agenda for Change Terms and Conditions will automatically apply to the calculation of unsocial hours for all appointments that commence in post from this date (except secondments).

Senior Project Support Officer

An exciting opportunity has arisen for a Senior Project Support Officer to join the North West Ambulance Service’s Programme Management Office (PMO). The position is based at Broughton House, Preston and will require you to work in a flexible manner to provide support to a broad range of projects.

You will support one of the Trust’s most substantial projects; the procurement, design and roll out of an electronic patient record (ePR) solution. The project intends to provide a holistic solution to access relevant patient information which will allow for informed decision making, recording patient interaction and to deliver the information to the appropriate health and social care partner for onwards care of the patient. A key objective is to transform patient care through the use of enriched patient data and the automation of processes to access the wider health and social care economy.

This exciting role will lead you to working with a variety of key stakeholders both inside and outside of the Trust and will provide the opportunity to be part of a team that delivers fundamental change to continually improve patient care.

The role involves supporting project leads in delivering their projects, ensuring they are correctly administered and governed. As a Senior Project Support Officer, you will take a proactive approach to updating project plans and project controls including recording actions and understanding and recording risks, issues and lessons learnt. You will support project leads in achieving key project milestones within agreed financial, scope and time parameters identified within the Project Initiation Documentation.

In addition to delivery support, you will be required to support the monthly project assurance process, supporting the production of reports and liaising with the Programme Assurance Team to enable effective project reporting to the Executive Management Team regarding the delivery of projects within the trust portfolio.

The role requires an enthusiastic and motivated individual who pays particular attention to detail and has an excellent knowledge of project management methodologies. You must be a team player, be able to prioritise and manage a diverse workload within tight deadlines, possess good analytical skills and be competent in the use of IT packages including Microsoft Project.

You will have passed PRINCE2 foundation as a minimum and must hold demonstrable experience of maintaining project plans, project risk registers, issues registers and action logs; this will be tested during interview. You will be experienced in organising various requirements for meetings and will be confident in minute taking for project meetings; you will be highly competent in Microsoft Excel and Word.

You will contribute to the continued development of NWAS Project Management best practice to enhance capabilities and standards throughout the Trust.

Regular travel in your own vehicle will be required (subject to Agenda for Change terms and conditions) whilst a reduction in unnecessary journeys via the use of technology will be actively encouraged.

The successful candidate will:


Support Programme & Project Managers within the PMO to enable, plan, coordinate, deliver and evaluate projects within the Trust’s portfolio;


Support the day-to-day activity of project delivery work streams through the project life-cycle from initiation to service transition into business as usual.


Act as a dedicated PMO resource; maintaining standards and providing the consistency and quality required for the successful delivery of assigned projects within the portfolio.


Possess excellent interpersonal, communication and time management skills, with the ability to prioritise requests, to deal with conflicting demands and meet deadlines with a high level of attention to detail.


If you possess the experience and skills that we are looking for, care passionately about supporting the delivery of a range of projects and want to play a part in supporting the vital role of the North West Ambulance Service please complete the online application form.

Interviews are provisionally scheduled for the 12th and 13th September 2019.



Any offer of employment may be withdrawn if you knowingly withhold information, provide false or misleading information. Successful candidates will receive a conditional offer of employment, subject to the NHS Employment Checks Standards. Reference checks will cover a minimum of a three year period and will include a request for the number of days and occasions of sickness absence covering a minimum two year period. In line with equality legislation, the earliest point at which we will ask health related questions is when an offer of employment has been made. Absences related to disability may be excluded from these considerations; consideration would be given as to what would be a reasonable attendance level, based on the information available. Absences related to pregnancy, maternity and/or gender reassignment will be excluded from these considerations. Detailed information on the NHS Employment Checks Standards is available on the NHS Employers website; search ‘employment checks’. If the post is subject to DBS disclosure, a charge will be made for this disclosure, and there will be a requirement to sign up to the DBS update service.

Northwest Ambulance Service is an Equal Opportunities Employer. We are committed to providing services which embrace diversity and which promote equality of opportunity. We offer a guaranteed interview scheme for disabled applicants who meet our minimum selection criteria at each stage of the selection process. We will not tolerate discrimination on any of the following: gender, marital status, sexual orientation, race, colour, nationality, religion, age, disability, working pattern, caring responsibilities trade union activity or political beliefs-or any other grounds. The Trust is currently under-represented in terms of staff from BME backgrounds. We therefore encourage applications from a wide range of backgrounds to improve the diversity of our workforce and to better reflect the communities we serve.

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