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NB: This vacancy closed to applications on 26/07/2019.

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Medical Records - Call Centre

Job Reference: 412-DCSS-914

Mid Cheshire Hospitals NHS Foundation Trust
Medical Records
Leighton Hospital, Crewe Middlewich Road Crewe Cheshire CW1 4QJ
£17,652 to £19,020 pa pro rata

Do you want the opportunity to make a difference for our patients? Are you a team player? Do you have customer service experience, if so this role may be a perfect opportunity for you.

Mid Cheshire Hospitals NHS Foundation Trust is committed to providing high quality care. The Medical Records Department provide administrative support to all specialty teams, enabling the delivery of direct patient care.

Two part-time opportunities are available within our Appointments/Call Centre Team, working Thursday and Friday between the hours of 8:30 and 5pm.

This is an extremely busy department; the team are responsible for the effective management of outpatient appointment bookings and providing a friendly and courteous call centre service to our patients on behalf of the Trust.

The successful applicant will be expected to act in a professional manner, adhering to strict information governance guidance and ensuring confidentiality at all times. The department are continuously looking to improve the service offered and all members of the team are encouraged to suggest new ideas and ways of working.

There may be times when the successful applicant may be required to work flexibly within the department dependent upon business need and patient demand.

The teams within Medical Records provide the following functions:

  1. Appointments – responsible for booking outpatient appointments, managing waiting lists and liaising directly with patients or carers. This role is desk based.
  2. Reception – welcoming patients to the hospital, reviewing key patient information is entered accurately within the patient administration system and confirming attendance/rescheduling urgent follow-up appointments. This role is desk based.
  3. Call Centre – a central contact centre that manage telephone queries from patients/ carers and requests to rebook appointments. This role is desk based.
  4. Library – responsible for storage, retrieval and management of patient health records. This role can be physically demanding.
  5. Clinic Prep/Treatment centre/Admissions – prepare patient records prior to their outpatient appointment, day case surgery or planned admission. This role is a mixture of desk based and can be physical demanding.

Successful applicants will need to demonstrate:

  • Excellent communication skills
  • Customer service experience
  • Computer literacy
  • Self- motivation
  • Good organisational skills
  • Ability to pay attention to detail

Mid Cheshire Hospitals NHS Foundation Trust manages Leighton Hospital in Crewe, Victoria Infirmary in Northwich and Elmhurst Intermediate Care Centre in Winsford. We are the Lead Employer for Central Cheshire Integrated Care Partnership (CCICP) which aims to transform, develop and deliver health care services in the community.

The Trust has been rated ‘Good’ by the Care Quality Commission (CQC) following the recent inspection of its services and leadership and Mid Cheshire Hospitals Foundation Trust has been named a Top40 hospital at CHKS Top Hospital Awards 2019.

Our clinical facilities are excellent, as we have invested in state of the art theatres, Critical Care, Emergency Department and our Childrens Wards (to name but a few). We have also invested in our people, ensuring we have the right number of the right people delivering care, fostering a culture of compassion, support and excellence.

Following an NHSI initiative to establish 29 Pathology networks across England the University Hospital of North Midlands is currently working closely with Mid and East Cheshire NHS Trusts to establish a Pathology network across Staffordshire and Cheshire.


  • Correspondence will be sent to the email address registered to your NHS Jobs account
  • Recruitment is based on the Trust's values and behaviours
  • Please provide a contact email address for referees
  • Appointments are subject to a 6 month probationary period
  • You will be required to pay for a DBS disclosure where the post requires one
  • MCHFT does not reimburse travel to interview expenses
  • Should you require a reasonable adjustment to our recruitment process, please contact or tel. 01270 273937 to discuss

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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