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NB: This vacancy closed to applications on 28/07/2019.

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Band 3 IT Service Desk Administrator - Bath

Job Reference: 342-CS091-0719

Avon and Wiltshire Mental Health Partnership NHS Trust
IT Administrator
From £18,813 per annum

An opportunity has arisen for an IT Service Desk Administrator to join the Trust’s busy IT Service Desk team. Candidates should have excellent communication skills and a good working knowledge of IT applications.

The successful candidate will be expected to carry out the following duties;

  • Ensure that the Trust’s IT user databases are kept accurate and up-to-date. This includes administration of user’s computer accounts (creation/modification and deletion), changing passwords, and changing user’s workgroup membership.

  • Act as the Trust’s Local Organisation Administrator (LOA) with respect to the national NHSmail service.

  • Taking receipt of Service Desk support requests (primarily telephone but also email, written and in person) and logging them, either for resolution within the Service Desk Team or for escalation to other more specialised areas of the IM&T Department acting as cover for front line support as necessary.

Please Note: No approaches from agencies will be considered and agencies are requested not to contact us about this role. Previous applicants need not apply.

For further details / informal visits contact:

Liz Hooper, IT Service Desk Manager on


Avon and Wiltshire Mental Health Partnership NHS Trust(AWP) provides inpatient and community-based mental health care for people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon and Wiltshire. We also provide specialist services extending throughout the south west.

We employ over 4,000 dedicated members of staff who deliver services from more than 90 locations, working in approximately 150 teams across a geographical region of 2,200 miles, for a population of approximately 1.8million people.

We are passionate about promoting good mental health and wellbeing. We strive to use the expertise and resources within our organisation, and through our partnerships, to deliver high quality services that are safe and focused on people's recovery. Our staff are pivotal in everything we do and we are committed to involving them fully in the development of the Trust and our services.

Adverts normally close for application a few minutes before midnight on the closing date. Interview expenses will not normally be paid. Applicants shortlisted for interview will be contacted via our recruitment system TRAC so please check your emails regularly. If you have not been contacted within 4 weeks after the closing date please assume that your application has been unsuccessful. We only accept applications submitted via NHS Jobs and TRAC. Any personal details supplied to AWP by you will be held on the Trust systems in line with the General Data Protection Regulation. AWP is committed to Equality and Diversity - we welcome applications from all sections of the community. We are a Disability Confident Employer (Two Ticks) offering a guaranteed interview to disabled applicants who meet the essential criteria. We encourage applications from people who wish to work on a part time/flexible basis and will do our utmost to accommodate flexible working whenever service requirements allow.

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