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NB: This vacancy closed to applications on 23/07/2019.

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IT Service Desk Analyst

Job Reference: 344-4275CFF

East Kent Hospitals University NHS Foundation Trust
IT Service Desk
Royal Victoria Hospital, Folkestone
£21,089 - £23,761 per annum

An exciting opportunity has arisen within our IT Service Desk Team in Folkestone. This is an excellent post for a recent graduate or someone with a good level of education who wants a chance to experience work within a fast paced environment.

We are seeking to recruit an IT Service Desk Analyst to join our busy and friendly ICT department for a permanent position within the team. We are looking for a self-motivated and driven individual with a Service and Technical Background.

You will be expected to provide Remote Phone Support as well as a small amount of hands on support. All applicants must have the ability to work under pressure and to tight deadlines and manage priorities effectively. Customer care skills are an extremely important factor to this role.

This is a permanent post working 37.5 hours per week that will also participate in an on-call rota, providing out-of-hours support either remotely or in person.

This role offers an excellent opportunity to join a large IT Service (100+ staff) that will offer opportunities for Career Progression to the right Candidates.

The ideal candidates will have:

  • Significant experience of telephone based support;
  • Experience in an IT Support role;
  • Excellent customer care skills;
  • Good problem analysis skills.

For further details / informal visits contact:

Name: Olusegun Ajanaku


Mobile: 07980790518

There are lots of great opportunities at East Kent Hospitals, where staff are caring and put patients first, innovation flourishes and you can develop your career. A medical school will be opening in east Kent in 2020 with 100 training places a year. The Trust fully supports the SAS Doctors Charter and is committed to their development through its CPD Framework. To find out more about east Kent visit our website.

We’ll close this job advert once we’ve received sufficient applications which may be before the closing date so please apply as soon as possible. We only accept online applications. If you have any difficulty with this please contact our Resourcing Team on 01227 866450 who are happy to help.

We have a relocation policy for eligible candidates, promote flexible working and we are an inclusive employer.

Parking is available at Trust sites but we encourage alternative options and offer Cycle 2 Work scheme.

The ability to converse easily and provide advice in accurate spoken English is essential for all customer facing roles.

Most positions require a Disclosure and Barring check and will be exempt from the Rehabilitation of Offenders Act 1974. Posts working regularly or unsupervised with children or vulnerable adults require an enhanced check. Applicants for eligible roles requiring Tier 2 sponsorship must meet UK Visas and Immigration eligibility criteria.

We operate a no-smoking policy on all our sites and grounds.

If you are applying via NHS Jobs your application will be sent to our recruitment system TRAC. All subsequent information will be generated from TRAC so you won’t be able to see the progress of your application or receive messages through NHS Jobs. By applying for this post you are agreeing to us transferring your application and details to our system. If you are offered a job information will also be transferred into the NHS Electronic Staff Records. Good luck with your application, we’ll contact you via email so please check your junk/spam folders.

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