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NB: This vacancy closed to applications on 28/07/2019.

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Senior IT Support Analyst

Job Reference: 321-CORP-SSN-B6-A

Oxford University Hospitals NHS Foundation Trust
IM&T Services
John Radcliffe Hospital, Oxford
£30,401 - £37,267 per ann

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.

The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.

Many of our recruitment programmes use Value Based Interviewing to identify those who have the skills we seek, who share our values and who are able to deliver compassionate excellence from the outset. We know that this makes a significant difference to your job satisfaction and above all the outcomes and experience of our patients and their families.

OUH NHS Foundation Trust, IM&T Services: delivering ICT services to the NHS in Oxfordshire

Previous applicants need not apply

Information Management and Technology Services (IM&T Services) provide support to Oxford University Hospitals NHS Foundation Trust users as well as to a number of other Health organisations across Oxfordshire. This involves supporting over 10,000 workstations and printers, circa 11,000 staff users of systems, and over 800 servers (over 75% virtual). During 2018, IM&T Services responded to 135,000 calls and were involved in multiple projects.

Senior IT Support Analyst (Permanent)

Job ref: IM&TS 157

Salary Scale: Band 6 (£30,401– £37,267) depending on qualifications and experience

Hours: 37.50 per week

Note: This post may be asked to contribute to the 24 hour ‘on-call’ commitment of IM&T Services

This post will operate within a customer focused team following ITIL best practices, and will be responsible for delivery of 2nd level user and system support covering corporately-supported technologies used within our customer organisations.

The post-holder will be a self-motivated and well-organised team player with a positive attitude, excellent interpersonal skills, and a methodical approach to tasks. As a senior member of the team they will demonstrate a high level of technical knowledge and diagnostic skills, and have the ability to motivate and develop other team members.

Expert knowledge of Microsoft desktop products is essential, as is good working knowledge of Exchange, Active Directory, Network and mobile technologies. Experience of the Microsoft Office 365 would also be an advantage.

This post offers an excellent opportunity to work in a supportive environment providing professional training and development opportunities.

Closing date for completed applications: 28th July 2019

Interviews to be held: week commencing: 12th August 2019


For further details / informal visits contact:

No unsolicited recruitment agency telephone calls or emails.

Please note that this post is subject to a 6 month probationary period. If you currently hold a contract of employment with the Oxford University Hospitals, this will not apply. This statement does not apply to Medical staff or Executive Appointments.

Please make sure that you read the job description and person specification attached below, and that your statement in support reflects this as your application will be judged against these criteria.

When providing employment reference details please provide correct work related email addresses so references can be sought promptly when we are looking to progress your application. Your first referee will need to be your line manager, supervisor or clinical lead from your current or most recent post or place of study. This information is essential if your offer of employment is to be confirmed.

Candidates selected for interview will be contacted after the short listing process, usually within 2 weeks. (Please note that shortlisting times vary when applying for a Medical position within the Trust) The majority of correspondence will be via the e-recruitment system, therefore you should check your emails regularly including junk mail folders in web-based email products.

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