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NB: This vacancy closed to applications on 18/07/2019.

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IT Service Desk Specialist Support Officer

Job Reference: 110-AC278-0719

Cwm Taf Morgannwg University Health Board
Information and Communications Technology
Prince Charles Hospital, Merthyr Tydfil
£24,214 to £30,112 per annum

Cwm Taf Cares - Our philosophy Cwm Taf Cares is at the heart of everything we do as we are committed to the health, wellbeing and development of our staff.

We provide healthcare services to people living in Bridgend, Merthyr Tydfil and Rhondda Cynon Taf county borough areas, serving a population of around 450,000. We are ideally situated between Wales’s capital city, Porthcawl to the west, and the stunning scenery in the Beacon Beacons to the north.

Our vision is to care for our communities and patients by preventing ill-health, promoting better health, providing excellent services and reducing the need for inpatient care wherever possible through the provision of strengthened home, primary and community care.

We value the diversity of our staff and welcome applications from people from protected groups under the Equality Act 2010, this specifically includes age, gender, sexual orientation, gender identity/reassignment, race, religion, disability, pregnancy and maternity and marriage and civil partnership.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

All applicants are invited to apply in Welsh or English, and no preference will be given to applications submitted in either language.

Cwm Taf Morgannwg University Health Board is seeking an IT Service Desk Specialist Support Officer, focused and being responsible for clinical based systems and ensuring that Health Board IT users, new and existing IT systems, and associated computer hardware, are adequately supported.

Working within a pool of support officers, with responsibility for the operational support to PC users, including installation and maintenance of various software packages and a ‘service desk’ facility, as well as roll-out of additional and replacement equipment. There will be a requirement for the successful candidate to take responsibility for the support of identified clinical systems.

Applicants will ideally have a degree, preferably in a computer related subject, or equivalent knowledge acquired through training and experience. Previous experience with versions of Windows from 7 and above, as well as practical experience in setting up computers and peripheral equipment, is essential. Experience within an NHS environment would be advantageous. Good communication skills are essential.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Closing date: 18th July 2019

For further details / informal visits contact:

Matthew Jones
Clinical Systems Manager
Tel: 01685 721721 EXT 24025

Dean Evans
Clinical Systems Support Manager
Tel: 01685 721721 EXT 24081

Cwm Taf Morgannwg University Health Board (UHB) reserve the right to close this vacancy after 24 hours if a large number of suitable applications are received. Therefore we encourage early applications to ensure consideration for this post.

Please note that the inbox is not monitored. If you have any queries please contact the Recruitment Helpdesk on 02920 905353.

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