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NB: This vacancy closed to applications on 21/07/2019.

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111 Call Handler (Health Advisor)

Job Reference: 174-IUC-HA-040719-LW-JS

Yorkshire Ambulance Service NHS Trust
111 Call Handler (Health Advisor)
Wakefield and Rotherham (Wath upon Dearne), Wakefield / Rotherham
£18,813 to £20,795 per annum

The Yorkshire Ambulance Service serves a population of over five million people across Yorkshire and the Humber. We employ more than 5,700 staff, who together with over 1,150 volunteers, enable us to provide a vital 24-hour, seven-days-a-week, emergency and healthcare service, ensuring that patients receive the right response to their care needs as quickly as possible, wherever they are.

One Team, Best Care is our Corporate Strategy which has been developed to identify our key priorities over the next five years. This has been influenced by local demands, national policy and an extensive consultation with our staff and stakeholders.

We want people to join us that can uphold and live our values every day:

  • Compassion
  • One Team
  • Innovation
  • Resilience
  • Empowerment
  • Integrity

We want to make the best use of technology and learning to deliver the best patient care and make YAS a great place to work by investing in our colleagues’ career skills development and health and wellbeing.

Yorkshire Ambulance Service NHS Trust operates a strict process regarding the advertising of vacancies, details of which may only be reproduced with the written permission of the person authorised by the Trust to place the advert. Any orders obtained via unsolicited routes (including individuals not so authorised) will not be paid and the circumstances will be reported to the Trust’s Local Counter Fraud Specialist.

We are recruiting for Health Advisors (Formally known as 111 Call Handler) to take 111 calls for the Integrated Urgent Care (IUC) service. For a start date in September and October 2019.

- Are you passionate about patient care?

- Would working evening and weekends suit your work-life balance?

- Are you looking for a role with a variety of working hours?

- Can you commit to six weeks of full time training?

- Do you have good communications skills and an excellent telephone manner?

Then this could be the opportunity you have been waiting for as Yorkshire Ambulance Service are recruiting for IUC Health Advisors. As a Health Advisor for the IUC service you will be the first point of contact for patients, patients’ relatives and healthcare professionals who call the 111 service. The single memorable 111 number enables patients to call for advice and assistance 24/7 365 days a year and we are currently recruiting people to assist patients to access urgent care services.

What are we looking for?

We are looking for people who have strong customer service skills; effective listening; verbal and written communication skills and with the ability to deal with complex, sensitive and distressing information.

We require a minimum of 3 GCSE’s or equivalent including English, or are able to demonstrate your customer service experience. If you are already Pathways trained and your license is up to date this would be an advantage.

What can we offer? We have vacancies at our Wakefield and Rotherham (Wath upon Dearne) Call Centre’s to start in September. There are a variety of part-time hours available (20/24 hours per week covering evenings and weekends,and weekends only rota)

All staff are expected to work 6 out of 8 bank holidays as well as 3 weekends out of 4.

In return for working the unsocial hours, under Agenda for Change Section 2, Band 3 Health Advisors are entitled to an additional premium. This includes a higher percentage of unsocial payment during the Out of Hours, on evenings and at weekends. Additional information is available on the NHS Employers website.


This will take place at our Wakefield and Rotherham sites. Initial training is 6 weeks full time. You will then return to the classroom for a further week full time around week 9 or 10 to consolidate your training. Please note that the NHS Pathways element of the training (weeks 1 and 2) needs to be passed to enable employment to continue.

Please Notethe assessment centre and interviews will be heldin Wakefield on WC 29th July.If shortlisted for the assessment centre you should expect to be with us for approx 1.5 hours. This will comprise of a presentation and a computer based assessment, if successful you will then be offered an interview on the night.

Why not take a look at our NHS Career of Choice video that can be found on Youtube for more information about working in this role

We reserve the right to close the vacancy prior to the closing date should we receive enough applications.



For further details / informal visits contact:

For further details contact: or

Applicants are advised to read all the information in this advert and the supporting information BEFORE completing and submitting your application. As you complete your application please ensure you demonstrate how you meet the criteria in the person specification for the post.

All communication regarding the selection process will be sent electronically to the email address that was provided at the time of the application.

Our Diversity & Inclusion strategy “Embracing Diversity - Promoting Inclusivity” highlights Yorkshire Ambulance Service’s commitment to having a diverse and inclusive workforce reflecting the communities and patients we serve across Yorkshire. Our ambition is to work together to promote a more inclusive environment, which attracts all candidates from all sections of the diverse community and signals our commitment to embracing diversity and promoting inclusivity.

We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including an invitation to the first stage of the selection process and consideration of reasonable adjustments for people who have a disability under the “Disability Confident Scheme”.

Benefits We Offer:

NHS Retail Discounts
Salary Sacrifice Car Scheme
Cycle to Work Scheme
Flexible Working
Childcare/Carer Support
Learning and Development
Occupational Health and Counselling Services
NHS Pension Scheme

Disclosure and Barring Service

YAS is committed to safeguarding & promoting the welfare of children & vulnerable adults. If this post is subject to a DBS check you will be notified in your offer letter if you are successful and the check will be carried out in accordance with the Rehabilitation of Offenders Act (1974). If successful, you will be charged for this check by salary deduction in the first month.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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