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NB: This vacancy closed to applications on 21/07/2019.

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Supporter Care Assistant - Band 3

Job Reference: 427-CEF20190956

Royal United Hospitals Bath NHS Foundation Trust
£18,813 – £20,795 pa

The Royal United Hospitals Bath NHS Foundation Trust provides acute treatment and care for a catchment population of around 500,000 people in Bath, North East Somerset and West Wiltshire. We provide 759 beds and a comprehensive range of acute services including medicine and surgery, services for women and children, accident and emergency services, and diagnostic and clinical support services. The CQC recently rated the care we provide as outstanding .

New colleagues can look forward to a warm welcome and a future full of opportunities at our Trust. You will work alongside high calibre staff, many of whom have a national and international reputation for specialist expertise and world-class care, focusing on providing the best services to our patients. Our values are simple; Everyone Matters, Working Together, Making a Difference, and represent our aspiration for the type of hospitals we want to be.

Bath is a wonderful place to live and work. Our main hospital site is 1.5 miles from the city centre and is served by great transport links including Park & Ride services and the national cycle route 24, 244. Bath offers excellent leisure and shopping facilities, and a thriving cultural scene.

If we receive high level of applications, the vacancy may close early. So, we encourage you to submit your application as soon as possible. If you feel you need additional time, please contact recruitment to discuss if we can help.

Are you a ‘people’ person with brilliant customer service skills? Do you have great attention to detail? Are you ready to join an exceptional charity team making a huge difference to the Royal United Hospitals and it’s community? This might be the role for you….

At The Forever Friends Appeal, we believe we can make a difference to every patient and every condition at the Royal United Hospitals Bath. You’ll be joining us at an exciting time, as we celebrate our 20th Year of Fundraising (since 1999 over £25 million has been raised), continue to work on our major campaigns, special appeals and all wards and departments as well as develop ambitious plans for the future.

In this role, you be responsible for offering supporters the best possible experience at their first point of contact with The Forever Friends Appeal and onwards throughout their supporter journey. You will deliver an exceptional experience to current and potential supporters through engagement of the highest quality; helping with all enquiries, and ensuring supporters feel valued and a key part of our work. This will be through direct communication via a variety of channels including producing letters and correspondence , inbound and outbound calls, post, email, social media and face to face. This role will build loyal, committed supporters who are happy to share our work with friends, family and the community.

The role requires someone who is passionate about our work, enjoys playing an active and supportive team role, has exceptional interpersonal and creative writing skills. They will be organised and precise, able to coordinate a varied workload, have excellent IT and database skills, and able to use their initiative.

HOURS:37.5 hours per week, normally between Monday toFriday (office hours: 9am - 5pm), but with occasional evening / weekend community activity outside of these hours (time in lieu)

The Forever Friends Appeal is the charity of the Royal United Hospitals Bath.

Equal opportunities

We are an equal opportunities employer and welcome applications from all sections of the community.

Privacy Notice

If you are offered a position at the Trust, your information will be transferred into the national NHS Electronic Staff Record database and a local file will be created and retained at the Trust. For further information about how we use your data, please refer to our privacy notice.

Notifications & Communication
All communication is via email/NHS Jobs. Please check these regularly. If you are not contacted within 4 weeks of the closing date (5 weeks for consultants) please assume you have not been shortlisted for interview. Unfortunately, due to the volume of applications we receive, we cannot provide feedback on application forms.

We will request references covering the last 3 years of work or study by email. One referee must be your current/most recent line manager or tutor. Please supply an organisational email address for your referees on your application form so that we can verify the reference.

Disclosure & Barring Service
All posts are subject to a DBS check at the appropriate level, as per guidelines set out by the DBS.

Tier 2 Sponsorship
Applicants who need Tier 2 sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, they may not be appointed to a post if a suitable candidate with existing right to work in the UK is appointable as we are unlikely to satisfy the Resident Labour Market Test required by UKVI. For further information please visit UK Visas and Immigration website.

Smokefree Site

The RUH is an entirely smokefree site – colleagues, patients and visitors are not permitted to smoke anywhere in our grounds.

Please note, unlesss specifically agreed with the Recruiting Manager, the Trust is not able to pay interview travel expenses.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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