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NB: This vacancy closed to applications on 07/06/2019.

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Junior IT Support Engineer

Job Reference: 190-7999-INF

Sheffield Teaching Hospitals NHS Foundation Trust
Northern General, Sheffield
£17,62-£19,020 p/a pro rata for part time

An opportunity has arisen for a Junior IT Support Engineers to work in conjunction with the existing support teams.


The purpose of this post is to undertake duties relating to the installation of IT Equipment from Service Requests that are allocated through the Service Management Toolset. This will require the moving and setting up of IT equipment, accurately recording this information and liaising with varying levels of staff of both a clinical and non-clinical background.


The post holder will be expected to provide a PC desktop/laptop replacement service and carry out desktop installations. There will also be a requirement to recover redundant equipment back to site for decommissioning.


These roles sit within the Central and Northern Campus IT Support Teams.


About Us


The Informatics Directorate is responsible for developing the Trust’s Information, Communication and Technology Strategy and for delivering the information systems development programme. It also ensures the operation of secure and confidential systems, the provision of high quality information and records to support patient care, clinical governance and performance management.


The IT Services Department is part of the Informatics Directorate and is responsible for strategy, design, transition and operational management of the IT Portfolio in conjunction with other specialist areas of Informatics.


Supporting over 17,000 users across 5 hospitals and multiple sites across the region, the department operates within a Service Management Framework (ITIL) and has a number of mature service management processes in place which operate across the Departmental structure. A Continual Service Improvement Programme is in place which aims to develop other ITIL processes and improve existing ones to ensure that the service delivered meets the business requirements of the Trust.


Who we are looking for


The ideal candidate will be someone who is passionate about IT and is self-motivated to learn and develop. Successful applicants will have experience providing IT support and operating within the ITIL framework.


They will be required to have a full working knowledge of end point devices and appropriate knowledge to maintain a wide variety of healthcare and business systems. As a Junior IT Support Engineer, you will be responsible for the installation of IT Equipment, remotely or in person across Sheffield.


They will be expected to work as a member of an integrated IT team, but in addition you should be capable of unsupervised working. A professional manner at all times is essential when dealing with the Trust’s users.


What you can expect from Sheffield Teaching Hospital NHS Foundation Trust


The successful applicant will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.


Please see the attached documents to the NHS Jobs page for this vacancy which gives you more detail on why you should come and work for us.

After applying via NHS Jobs, your submitted application will be imported into our preferred third party recruitment system. All subsequent information regarding your application will be generated from You will not be able to track the progress of your application or receive messages through the NHS Jobs website, and furthermore, as an employer, we will not be able to respond to any e-mails sent to us via the NHS Jobs website. By applying for this post you are agreeing to Sheffield Teaching Hospitals NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job information will also be transferred into the national NHS Electronic Staff Records system. In addition, in submitting an application form, you authorise our Trust to confirm any previous NHS service details via the ESR IAT process should you be appointed.

The Trust is committed to its obligations in accordance with the Equality Act 2010, and we positively encourage applications from all sections of the community. Should you require any assistance in applying for the position please contact the General or Medical Human Resources Departments on the number identified on the NHS Jobs page for the organisation.

Job Share applicants are welcome for all full time posts unless indicated but cannot be guaranteed. In addition for Fixed Term Contracts, internal secondments may be considered, please seek the approval of your current line manager before applying for the position.

All employment with the Trust is subject to a number of NHS Employment Checks being met to a satisfactory standard including verification of identity, eligibility to work in the United Kingdom, references and qualifications in addition to professional registration, a disclosure and barring records check and occupational health check if these are deemed to be a requirement for the position to be undertaken

Tier 2 Certificate of Sponsorship

Applications from job seekers who require Tier 2 sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post as the employing body is unlikely, in these circumstances, to satisfy the Resident Labour Market Test. The UK Visas and Immigration department requires employers to complete this test to show that no suitably qualified EEA or EU worker can fill the post. For further information please visit the UK Visas and Immigration website.

From 6 April 2017, Tier 2 skilled worker applicants, applying for entry clearance into the UK, must present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) will also be subject to this requirement.

Guidance can be found here Criminal Records Checks For Overseas Applicants

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