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NB: This vacancy closed to applications on 04/06/2019.

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IT Service Desk Engineer

Job Reference: 287-COR-101-19

Employer:
Royal Liverpool and Broadgreen University NHS Trust
Department:
IT Service Desk
Location:
IT Department, 2nd Floor, Kilby House, Liverpool Innovation Park, Edge Lane, Liverpool, L7 9NJ, Liverpool
Salary:
£20,150-£23,363 per annum

Currently Liverpool has two acute Hospital trusts operating over 4 sites; Aintree University Hospitals NHS Foundation Trust (AUHFT) and Royal Liverpool and Broadgreen University Hospital (RLBUHT) which also looks after Liverpool University Dental Hospital.

The trusts, who have a history of collaborative working to fit the needs of the patients of Liverpool and the North West, have identified additional ways to improve the quality and sustainability of services through further partnership. Our doctors, nurses and health professionals have developed a consistent clinical view that it would be in the best interest of patients if they worked as single clinical teams, delivering the same standards of care, in the same way, across hospital sites. This has led to a proposal for both organisations to come together as one, through a formal merger.

It is an exciting time of change for our trusts as we take the best of both organisations to deliver outstanding care for our patients. We also have a focus on staff, with an ambition to make the new organisation the best place for staff to train and work. Merger brings with it an opportunity to reconfigure services, provide more diverse opportunities for career development and attract more research funding, leading to enhancement of staff skills by delivering and performing more innovative treatments and taking part in clinical trials. Joining the trusts at this time is an opportunity to be involved in one of the most significant changes we will see in the local health service and to drive improvements in care.

We will soon be opening a new state of the art hospital. The new hospital will provide every patient with a single bedroom with en-suite facilities. We believe that modern healthcare is as much about privacy, comfort and dignity as it is about pioneering treatments and cutting-edge technology.

Please ensure you check the email account from which you apply regularly as we will use this to contact you regarding your application


This is an exciting opportunity to join the IT Service Desk team at the Royal Liverpool and Broadgreen NHS Trust. The Service Desk is the first point of contact for all trust staff and you will be expected to provide both 1st and 2nd Line IT Support.

This is a demanding post which requires excellent interpersonal and organisational skills and the ability to communicate well at all levels.
You will need to demonstrate a professional and helpful approach with excellent telephone and communication skills, whilst ensuring customers needs are satisfied. A flexible working approach is essential as is the need to work well under pressure and you will need to be a good team player.

The team handles a high volume of calls each day and the ability to adapt to change is essential.

You will be highly motivated and be able to work in accordance with ITIL standards taking calls, resolving incidents/service requests and managing emails and webforms.

The successful candidate will have previously worked in an NHS IT Service Delivery or Service Desk environment and skills should include a sound knowledge of Microsoft products and Active Directory administration, an interest in solving problems and end to end customer service is essential.



For further details / informal visits contact:

Mark Jones
Mark.Jones2@rlbuht.nhs.uk

0151 706 5499




After applying via NHS Jobs, your application will be imported into our preferred 3rd party recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs. You will not be able to track the progress of your application or receive messages via NHS Jobs, and furthermore, we will not be able to respond to any e-mails sent via NHS Jobs. By applying for this post you are agreeing to RLBUHT transferring the information contained in this application to its preferred applicant management system. If you are offered a job information will also be transferred into the national NHS Electronic Staff Records system.

We reserve the right to close any vacancies from further applications when we’ve received sufficient applications.

Trust policy requires the cost of DBS applications be recovered via salary.The amount of £31(standard) or £49(enhanced) can be deducted from salary, in manageable monthly instalments for up to 3 months following commencement in post.

The Trust is committed to creating a well-managed,flexible working environment that supports staff & promotes welfare & development. We are committed to promoting equality and diversity;we value the contribution of individual talent, skills, knowledge and experience and aim for a workforce demography representative of the local community.We operate Zero Tolerance to aggression, violence, bullying and harassment.We will make reasonable adjustments to ensure our recruitment & selection process is accessible to all.Flexible Working applications will be considered.

If you have any personal requirements that will enable you to participate in our recruitment process please contact a member of Recruitment Services via email: recruitment@rlbuht.nhs.uk at the earliest opportunity to ensure that measures can be put in place to enable your application for this post.

Please Note:new entrants to the NHS will normally commence on the first paypoint of the relevant band.

We are a Stonewall Diversity Champion employer.


Tier 2 Certificate of Sponsorship

Applications from job seekers who require Tier 2 sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post as the employing body is unlikely, in these circumstances, to satisfy the Resident Labour Market Test. The UK Visas and Immigration department requires employers to complete this test to show that no suitably qualified EEA or EU worker can fill the post. For further information please visit the UK Visas and Immigration website.

From 6 April 2017, Tier 2 skilled worker applicants, applying for entry clearance into the UK, must present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) will also be subject to this requirement.

Guidance can be found here Criminal Records Checks For Overseas Applicants



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