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NB: This vacancy closed to applications on 04/06/2019.

IT Service Desk Engineer

Job Reference: 287-COR-101-19

Employer:
Royal Liverpool and Broadgreen University NHS Trust
Department:
IT Service Desk
Location:
IT Department, 2nd Floor, Kilby House, Liverpool Innovation Park, Edge Lane, Liverpool, L7 9NJ, Liverpool
Salary:
£20,150-£23,363 per annum

On 1st October 2019, Liverpool University Hospitals NHS Foundation Trust was created, through the merger of Aintree University Hospitals NHS Foundation Trust and Royal Liverpool and Broadgreen University Hospitals NHS Trust. The newly formed Trust is responsible for managing services at Aintree University Hospital, Broadgreen Hospital, Liverpool Dental Hospital and the Royal Liverpool University Hospital.

Bringing together a combined workforce of over 12,000 staff, the Trust has become the largest NHS employer in Merseyside and Cheshire. As well as providing general hospital services to the local population, the Trust provides a range of highly specialist services to more than two million people in the North West and beyond.

This merger has been driven by clinicians, who for a long time have recognised that a union of the Trusts will enable significant changes that will transform the way healthcare is delivered. The aim is to address the current levels of variation and fragmentation that exists between acute hospital services in Liverpool, and to ensure that all services are of the highest quality. The new Trust will also seek to influence the wider determinants of health by closer involvement in employment, housing and education, and to be part of a first class research and scientific development partnership with Higher Education and business enterprise across the city and beyond.

These changes, which will take place over the next few years, through a phased approach, building on the skills and talents of a fantastic workforce, to spread best practice, deliver innovation and provide sustainable services for patients. This will be achieved by reconfiguring services, centralised where necessary, local where possible and focusing on staff; with an ambition to be the best place for staff to train and work.

Please check your email account regularly as we will use this to contact you regarding your application.


This is an exciting opportunity to join the IT Service Desk team at the Royal Liverpool and Broadgreen NHS Trust. The Service Desk is the first point of contact for all trust staff and you will be expected to provide both 1st and 2nd Line IT Support.

This is a demanding post which requires excellent interpersonal and organisational skills and the ability to communicate well at all levels.
You will need to demonstrate a professional and helpful approach with excellent telephone and communication skills, whilst ensuring customers needs are satisfied. A flexible working approach is essential as is the need to work well under pressure and you will need to be a good team player.

The team handles a high volume of calls each day and the ability to adapt to change is essential.

You will be highly motivated and be able to work in accordance with ITIL standards taking calls, resolving incidents/service requests and managing emails and webforms.

The successful candidate will have previously worked in an NHS IT Service Delivery or Service Desk environment and skills should include a sound knowledge of Microsoft products and Active Directory administration, an interest in solving problems and end to end customer service is essential.



For further details / informal visits contact:

Mark Jones
Mark.Jones2@rlbuht.nhs.uk

0151 706 5499




After applying via NHS Jobs, your application will be imported into our preferred 3rd party recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs. You will not be able to track the progress of your application or receive messages via NHS Jobs, and furthermore, we will not be able to respond to any e-mails sent via NHS Jobs. By applying for this post you are agreeing to RLBUHT transferring the information contained in this application to its preferred applicant management system. If you are offered a job information will also be transferred into the national NHS Electronic Staff Records system.

We reserve the right to close any vacancies from further applications when we’ve received sufficient applications.

Trust policy requires the cost of DBS applications be recovered via salary.The amount of £31(standard) or £49(enhanced) can be deducted from salary, in manageable monthly instalments for up to 3 months following commencement in post.

The Trust is committed to creating a well-managed,flexible working environment that supports staff & promotes welfare & development. We are committed to promoting equality and diversity;we value the contribution of individual talent, skills, knowledge and experience and aim for a workforce demography representative of the local community.We operate Zero Tolerance to aggression, violence, bullying and harassment.We will make reasonable adjustments to ensure our recruitment & selection process is accessible to all.Flexible Working applications will be considered.

If you have any personal requirements that will enable you to participate in our recruitment process please contact a member of Recruitment Services via email: recruitment@rlbuht.nhs.uk at the earliest opportunity to ensure that measures can be put in place to enable your application for this post.

Please Note:new entrants to the NHS will normally commence on the first paypoint of the relevant band.

We are a Stonewall Diversity Champion employer.


Tier 2 Certificate of Sponsorship

Applications from job seekers who require current Tier 2 sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post as the employing body is unlikely, in these circumstances, to satisfy the current Resident Labour Market Test which will be in place until the end of December 2020. UK Visas and Immigration requires employers to complete this test to show that no suitably qualified EEA or EU worker can fill the post. For further information please visit the UK Visas and Immigration website.

From 6 April 2017, Tier 2 skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.

Guidance can be found here Criminal Records Checks For Overseas Applicants



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