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NB: This vacancy closed to applications on 02/06/2019.

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Senior Clinical Advisor 111 - Croydon

Job Reference: 308-LAS-111-0034

London Ambulance Service NHS Trust
Integrated Urgent Care
Southern House, Croydon
£34,961 - £42,010 (inc HCAS)

London Ambulance Service NHS Trust is the busiest emergency ambulance service in the UK with over 5,000 staff who works across a wide range of roles. Our service operates over an area of approximately 620 square miles across London based in 70 ambulance stations.

We serve more than eight million people who live and work in the London area. Our main role is to respond to emergency 999 calls, getting medical help to patients who have serious or life-threatening injuries or illnesses as quickly as possible.

However, many of our patients have less serious illnesses or injuries, and do not need to be sent an ambulance on blue lights and sirens. Often these patients will receive more appropriate care somewhere other than at hospital and so we provide a range of care to them, recognising that many have complex problems or long-term medical conditions. We also provide clinical assessments over the phone to more callers with less serious illnesses and injuries.

As an integral part of the NHS in London, we work closely with hospitals and other healthcare professionals, as well as with other emergency services. We are also central to planning for, and responding to, large-scale events or major incidents in the capital.

In everything we do, we are Respectful, Professional, Innovative and Collaborative.

Respectful - Caring for our Patients and each other with compassion and empathy. Championing quality and diversity. Acting fairly.

Professional - Acting with honesty and integrity. Aspiring to clinical, technical and managerial excellence. Leading by example. Being accountable and outcomes orientated.

Innovative - Thinking creatively. Driving value and sustainable change. Harnessing technology and new ways of working. Taking courageous decisions.

Collaborative: Listening and learning from each other. Working with partners. Being open and transparent. Building trust.

The Role

***Please note that this role is also open to both Nurses and Paramedics as substantive or secondment (secondment for a minimum of 6 months)***

The post holder will be responsible for the assessment of health and clinical needs, utilising professional clinical judgment, supported by NHS Pathways decision support software. This requires generalist and specialist skills to assess and deliver care to patients across all age groups in an e-health (contact centre) environment. Applying critical thinking skills you will provide assessment, medication advice and health information, enabling individuals to access the appropriate level of care or provide advice to manage their symptoms at home.

In this role you will have good awareness of performance and clinical governance standards required both personally and for the team and continually strive to exceed these targets within all relevant clinical safety frameworks. You will work with colleagues to ensure continuous improvement of services to patients and other stakeholders.

You will need to have a Professional clinical qualification and active registration with the relevant regulator, e.g. first level registered nurse with active NMC registration or HCPC registration, together with post registration experience in primary, acute or ambulance setting and evidence of commitment to continuing professional development. As a Band 6 clinical practitioner you will be expected to show leadership and to act as a mentor or preceptor towards more junior colleagues: evidence of current experience in these areas is desirable.

As a clinical point of contact for patients accessing the NHS 111 service you must have the ability to work under pressure and remain calm and be able to work effectively as part of a team as well as on your own initiative.

In order to be licensed to use the NHS Pathways system you will be required to successfully complete a 14 weeks training course to provide you with the necessary skills and clinical knowledge. Please note the first three weeks are full time Monday – Friday.

On completion of the first three weeks of training you will be required to work on a shift roster returning to the classroom for weeks 7 and 8 and must be able to commit to the requirements to work a roster that covers days, nights, weekends and public holidays.

This role is based at Croydon (Southern House) about 4 minutes’ walk from East Croydon train station.

Applicants who have already completed NHS Pathways training elsewhere will undertake a shorter fast-track induction.



For further details / informal visits contact:

Lisa Wallen

Deputy Site Lead

Tel: 02086763118

London Ambulance Service NHS Trust is a member of the Business Disability Forum, Business in the Community (Opportunity Now and Race for Opportunity), Stonewall and a member of Inclusive Employers.

In addition to basic salary there is 15% or 20% High Cost Area Supplement dependent on the location of your role. This is subject to minimum and maximum payment and pro rata for part time employees.

Correspondence regarding the application will be done via email. Please ensure you provide a current e-mail address on the job application form and please check your email inbox regularly.

Your application via NHS Jobs will be imported into our preferred third party recruitment system. All subsequent information regarding your application will be generated from You will not be able to track the progress of your application or receive messages through the NHS Jobs website. Furthermore, we will not be able to respond to any e-mails sent to us via the NHS Jobs website. By applying for this post you are agreeing to London Ambulance Service NHS transferring the information contained in this application to its preferred applicant management system. If you are offered a job information will also be transferred into the national NHS Electronic Staff Records system.

Pre-employment checks will be required for all applicants who are issued with a conditional offer of employment. This includes Disclosure and Barring Services (DBS) checks as required for the post and registration with the DBS update service. Documents presented for the purpose of Identity Checks will be verified for authenticity via an ID Scanner. The security features to be checked include machine readable zone, ultra violet image and infra-red image.

We reserve the right to close adverts before the published closing date due to high volumes of applications received. If you do not hear back from us within four weeks of the advert closing date, please assume that you have not been successful at the shortlisting stage

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see applying from overseas.

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