Return to search

NB: This vacancy closed to applications on 21/05/2019.

  • Add to favourites

Patient Experience Officer

Job Reference: 651-WECCG-293-B

West Essex Clinical Commissioning Group
Patient Experience
Nursing & Quality (408771) L5, Epping Forest
£24,214 - £30,112 per annum

Patient Experience Officer WECCG


This is an exciting opportunity for a highly motivated and enthusiastic individual to join the Patient Experience team in the clinical commissioning group to provide maternity leave cover until the end of January 2020. You must thrive when working in a complex environment with competing demands. The main part of the role is to manage a caseload of PALS cases of low to moderate complexity (including concerns, enquiries and requests for advice) ensuring that an excellent service is provided to patients, the public and staff. You must be able to demonstrate and maintain a quality service when coordinating a number of cases at any one time. The role requires a person with exceptional organisational skills who is empathetic and can work across organisational boundaries for the benefit of patients and their families.


Our Organisation


West Essex CCG (CCG) is an innovative CCG staffed by a team of 115 highly skilled, dedicated and settled professionals. We are working to improve the health and wellbeing of our population of just fewer than 300,000 in Epping Forest, Harlow and Uttlesford. We work extensively and collaboratively with NHS organisations, Essex County Council and other local authorities, local healthcare professionals, voluntary organisations, fully delegated primary care services and others to ensure local people have high quality health services that meet their needs.



Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

SAFERJobs To stay safe in your job search we recommend that you visit SAFERjobs (, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search.

  • Investors in People Gold Logo
  • Positive about Disabed People Logo
  • Improving Working Lives Logo
  • Mindful Employer Logo
  • Smoke Free Logo
  • Age Positive Logo
  • Stonewall Logo
  • Apprenticeships Logo
  • Happy to Talk Flexible Working