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NB: This vacancy closed to applications on 31/05/2019.

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Patient Experience volunteer

Job Reference: 347-A-19-7807

Employer:
Southport and Ormskirk Hospital NHS Trust
Department:
Volunteers
Location:
Southport DGH, Southport
Salary:
0

Working at Southport and Ormskirk means joining a team of 3,000 staff and professionals who local people look to keep them well and support their well-being.

We’re a friendly bunch who’ll give you the opportunities to grow your skills and make an impact that gets noticed.

We have a new and dynamic leadership team that’s starting to shape how we’ll care for patients in the years ahead. It’s an exciting time we want people like you to be part of.

So, whether you’re starting out, settling down or simply looking for the next step in your career, there’s a role for you at Southport and Ormskirk.


Patient Experience Volunteer

Southport DGH

Volunteer

Southport and Ormskirk Hospital NHS Trust provides healthcare in hospital and the community to 258,000 people across Southport, Formby and West Lancashire.

Acute care is provided at Southport and Formby District General Hospital and Ormskirk District General Hospital. This includes adults’ and children’s accident and emergency services, intensive care and a range of medical and surgical specialities. Women’s and children’s services, including maternity, are provided at Ormskirk hospital.

The North West Regional Spinal Injuries Centre at Southport hospital provides specialist care for spinal patients from across the North West, North Wales and the Isle of Man.

The Trust also provides sexual health services for the Metropolitan Borough of Sefton.

 

MAIN DUTIES & RESPONSIBILITIES

Working under supervision of the area/dept manager:

  • Engage and talk with patients in all ward /department areas, explaining to them the purpose of the FFT within the NHS, and inviting them to complete an FFT card before they leave.
  • Refer patients/visitors to the appropriate member of staff or service if further help is required, that is outside the remit or boundaries of the volunteer role.
  • Ensure that there is a good supply of FFT cards and pens at each location.
  • Maintain the provision of patient information leaflets in ward/dept areas.
  • Support patient experience assessments such as Patient Led Assessment of the Clinical Environment ( PLACE) and the Fifteen Steps Challenge.


Please open the attached volunteer role description for more information.

You need to be at least 18-years-old. We have no upper age limit and we usually ask for a commitment of at least four hours volunteering a week for a minimum period of six months. However, there may be circumstances where adjustments can be made to ensure volunteer recruitment meets the requirements of protected groups described in the Equality Act 2010.

 

Advertised Date - 1st May 2019

Closing Date - 30th May 2019

Shortlisting Date – 31st May 2019

Interview Date - 17th June 2019

This post will be subject to a Standard DBS Check



For further details / informal visits contact:

Irene Gardner on 01704 704796, or alternatively via e-mail soh-tr.volunteering@nhs.net




Please apply online and expect all future correspondence relating to your application via email. This includes Invitation to Interview. We do not pay interview expenses.

Should your application be successful we will require a reference/references covering a minimum period of three years from your current/most recent employer. Wherever possible provide an email address for your referees.

If you are shortlisted we are required to check your documents to establish both your identity and your right to work in this country at interview. We require at least one item of photographic documentation.

Non-EEA candidates will need immigration sponsorship. You can self-assess the likelihood of obtaining a Certificate of Sponsorship for this post.

You must complete a Declaration of Fitness to Practice form if the post requires a Disclosure and Barring Service (DBS) assessment, and return it prior to interview. Trust policy is to charge successful applicants for DBS fees.

In submitting an application, you authorise the Trust to confirm any previous NHS service via the ESR IAT process or paper staff transfer form, should you be appointed.

We reserve the right to close the job early should we receive a high volume of applications.

We are unable to respond to all applicants. If you are selected for interview you will be advised within maximum of four weeks.


Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.



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