Return to search

NB: This vacancy closed to applications on 28/03/2019.

  • Add to favourites

Contact Centre Analyst/Operator

Job Reference: 222-CORP-412

Employer:
West London NHS Trust
Department:
Administrative & Clerical
Location:
14759 Out of Hospital Mobilisation, SOUTHALL
Salary:
£21,446 to £24,107 pa inc HCAS

We are immensely proud of our staff and their passion, professionalism and dedication to change people’s lives. If you share that passion, and if you too want to make a difference, then come and join us. In return you will get to work with a great team, with superb training and development opportunities, and excellent staff benefits.

We provide a large number of mental and physical health services. Poor physical and mental health are linked and our ambition is for people to have their physical and mental health problems identified, assessed and treated at the same time.

The work of our staff is very wide-ranging. Some of the things we do include:

  • helping children and young people with mental health issues
  • supporting new mums suffering post-natal depression
  • assessing people detained under the Mental Health Act
  • helping people get active, eat well and take care of their own wellbeing
  • treating people who have dementia or experience problems thinking and remembering
  • helping people remain independent in the community
  • running high secure services at Broadmoor Hospital.

We are a teaching Trust and all staff receive support throughout their career to grow and develop. Our staff also have access to some of the leading research programmes in mental health and, whatever your role, there are opportunities to develop skills and clinical practice by being part of ground-breaking work.

We take care of our staff with a series of employee benefits, including flexible working, car lease schemes and exclusive discounts on a wide range of products and services, from washing machines to holidays. We also offer a generous relocation package.

See further links (bottom right) to visit our recruitment website for more jobs. If you know others who might like this role, please help us by telling them or sharing this on Twitter, Facebook or LinkedIn.


Our Contact Centre is the first point of contact to the Trust for internal and external customers. We provide a 24/7 support service covering Switchboard, IT Service Desk, the Complaints Line and Estates and Facilities.

 

Are you enthusiastic, have excellent interpersonal and customer care skills and a positive attitude? Do you have the ability to multi task and remain calm under pressure, dealing with situations effectively? Being flexible and adaptable is second nature to you? If the answers are ‘Yes’ we’re looking for someone like you to join our team and we’d love to hear from you.

 

As an Operator, your main duties will include operating the switchboard, dealing with emergency calls including fire alarm activations, and logging Estates and Facilities calls. Switchboard experience would be an advantage but is not necessary as full training will be given.

 

 

 

 



For further details / informal visits contact:

For further details or to arrange an informal visit please contact:

 

Ann Rowe 0208 354 8401 or email ann.rowe@westlondon.nhs.uk




We reserve the right to close adverts prior to the closing date stated should we receive a high volume of applications. If you do not hear back from us within three weeks of the closing date, please assume that you have not been short-listed on this occasion.

All staff identified as at-risk and who meet the requirements of the post will be prioritised accordingly.

We offer Relocation packages for some positions (including Band 5 and Band 6 Nurses) - a relocation allowance of up to £8000 is offered for those who meet a required criteria.

Registered Nurses are required to produce their current NMC Revalidation documents/Portfolio at the assessment centre for verification, unless you are a newly qualified nurse from University.

By applying for this post you are agreeing to West London NHS Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, you will be required to undergo a pre-employment check which can take between 4-8 weeks. After which your information will also be transferred into the national NHS Electronic Staff Records system

Please ensure you include professional email addresses and contact numbers for your referees which MUST be at supervisory or managerial capacity covering the last 3 years of employment to date to avoid delay in the recruitment process. If your current/most recent organisation is an NHS trust, we will be requesting one reference from your current line manager/HR department.

West London NHS Trust is committed to safeguarding of all children and vulnerable adults, eliminating discrimination for all groups and achieving equality of opportunity regardless of age, disability, gender, race, religion or belief and sexuality. We aim to create a workforce that is representative of the communities we serve at all levels of seniority within the Trust. We are therefore particularly interested in receiving applications from people from ethnic minority backgrounds’.



SAFERJobs To stay safe in your job search we recommend that you visit SAFERjobs (https://www.safer-jobs.com), a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search.

  • Investors in People Gold Logo
  • Positive about Disabed People Logo
  • Improving Working Lives Logo
  • Mindful Employer Logo
  • Smoke Free Logo
  • Age Positive Logo
  • Stonewall Logo
  • Apprenticeships Logo