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NB: This vacancy closed to applications on 25/03/2019.

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Clinical Team Secretary

Job Reference: 816-604

£17,787 to £20,448 pa

NAViGO Health and Social Care CIC provide health and social care services to a population of 158,000. We are a progressive and ambitious organisation that aims to support those living with a mental health illness, their carers and families in the simplest and most effective ways. We are different because we know working with the same methods doesn’t work forever; and we will continue to challenge the way we do things to create the best services that are centred on the people who use them.


Why should you work for us?


  • CQC overall rating GOOD 2017
  • We are in The Sunday Times Top 100 Best Not-for-profit Companies to work for 2018
  • Winners of The Sunday Times Learning and Development Special Award 2017
  • Outstanding national NHS Staff Survey 2016
  • Glowing Community Mental Health Survey results for 2016
  • Positive Practice in Mental Health Collaborative – Eating Disorder Category Winners 2016
  • Positive Practice in Mental Health Collaborative – Acute Pathway Winners 2016
  • TMS@NAViGO winners of Medipex Mental Health & Wellbeing Innovation Award 2017
  • Our Community Mental Health Services for Older People reaccredited by The Royal College of Psychiatrists 2016
  • And these are just the most recent achievements!


We really are different; we’ve purchased a garden centre and a caravan. Why? We’re growing and improving our services year on year; which means we also have to work hard at finding new ways to make our service sustainable. This social enterprise is about working together with local people to create services that are owned by the community, supported by it and loyal to it. It’s challenging, it’s exciting and we want like-minded people to join us. If you think that’s you, take a look at the job specification

Previous applicants need not apply

An exciting opportunity has arisen for an experienced secretary to join Community Mental Health Services working within the administration team supporting the Teams based at Weelsby View Medical Centre.

The main duties of the post will be to provide a full secretarial service ensuring effective and efficient service delivery within set timescales and guidelines. The successful applicant will need to have a flexible approach to work, be a team player with the ability to prioritise and work on their own initiative. Experience of working within a busy administrative environment and being able to communicate with a wide range of people in varying situations is essential. Applicants must be customer focused, efficient, flexible, and adaptable and demonstrate a tactful and diplomatic approach. You will be expected to work alongside your colleagues within the team offering assistance and support whilst ensuring the provision of an excellent administrative service. Prior experience of working alongside clinicians, particularly as part of a clinical team, is advantageous.


You will understand the need for confidentiality and show tact and diplomacy in interactions with others. There is an expectation that you will have an extremely high level of customer service skills as you will be dealing directly with internal and external bodies including Consultants, Departmental colleagues, Health and Social Care colleagues and GPs to facilitate the timely provision of patients’ care. You will liaise directly with members of the public including service users and carers, some of whom will be experiencing a crisis. Requests for information will be made by referrers, clinical staff, service users and carers who need to be met with a polite, calm and well organised response.


The successful candidate will be educated to GCSE level with an RSA111/OCR111 qualification with a minimum of three years secretarial experience with a proven background. The candidates will be expected to undertake a wide range of secretarial/clerical duties including dealing with referrals, reception/telephone, database entry work, typing including audio typing, filing and information collation and recording. There will be the requirement to set up and minute clinical meetings as required. Experience of diary management is a necessary part of the role and the role requires the ability to work under pressure. The post holder must be fully conversant in the use of Microsoft packages and our electronic system.



For further information and an informal discussion please contact Karen Gudgeon, Administration Manager ( either via e-mail or through our main switchboard on 01472 806800



All positions are subject to the receipt of satisfactory references and medical clearance. Evidence of valid professional registration and appropriate DBS clearances will also be required where relevant. All posts will also be subject to successful completion of a 12 week probationary period.


Please note that all new employees joining NAViGO will be able to contribute to the NHS pension.


This post is classed as exempted for the purposes of the Rehabilitation of Offenders Act 1974, even those convictions that are classed as spent must be declared on your application.


We will ensure that all applicants are contacted within 2 weeks of the closing date.


Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Tier 2 Certificate of Sponsorship

Applications from job seekers who require Tier 2 sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post as the employing body is unlikely, in these circumstances, to satisfy the Resident Labour Market Test. The UK Visas and Immigration department requires employers to complete this test to show that no suitably qualified EEA or EU worker can fill the post. For further information please visit the UK Visas and Immigration website.

From 6 April 2017, Tier 2 skilled worker applicants, applying for entry clearance into the UK, must present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) will also be subject to this requirement.

Guidance can be found here Criminal Records Checks For Overseas Applicants

UK Registration

Applicants must have current UK professional registration. For further information please see applying from overseas.

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