Return to search

NB: This vacancy closed to applications on 17/03/2019.

  • Add to favourites

Emergency and Integrated Urgent Care Telephone Triage Nurse

Job Reference: 195-19-190-KZS

South Central Ambulance Service
195 14 NHS 111 South - Training
£23,023 to £29,608 pa

Emergency and Integrated Urgent Care Telephone Triage Nurse / Paramedic - Band 5 (£23,023 - £29,608) + Unsocial Hours Allowance in line with Section 2 Agenda for Change


Are you looking for a new challenge?

Are you Passionate about your personal development?

Do you want to explore the world of telephone triage?


South Central Ambulance Service is currently recruiting Band 5 NMC registered Telephone Triage Nurses to join our Clinical Coordination Centres based in Otterbourne, Hampshire.


If you have consolidated your training within an acute hospital setting or perhaps you have a number of years under your belt as a Band 5; and you are seeking a new challenge why not join our team of telephone triage clinicians.  You will have the opportunity to expand your current knowledge, utilise current skills and progress your career within the fast paced environment of telephone triage.  


This role offers an initial ten week full time training programme that will equip you to carry out appropriate triage and recommend suitable care pathways to patients.  With supervision and a competency framework over a 12 month period leading to remuneration within the Agenda for Change Band 6 pay scale. 


Working within the clinical coordination centre you will handle calls from the general public and other healthcare professionals, the perfect candidate will meet the following criteria:




  • NMC or HCPC registration with current professional experience

  • Registered general nurse (RN1, RNA)

  • Ability to remain calm under pressure

  • Good level of computer literacy

  • Ability to communicate effectively




  • Patient assessment experience (We will train you in these skills as part of your development)

  • Motivated towards further professional development

  • Flexible working approach


Applicants should be prepared to work across a rota to cover key service demands at evening, weekends and Bank Holidays.


Successful candidates will be required to complete an initial ten weeks full time training programme. Covering internal systems, NHS Pathways assessments and call centre mentoring.



The Company & benefits:


South Central Ambulance Service (SCAS) is a progressive, innovative and caring NHS Trust, with a vision towards excellence, saving lives and enabling our patients to receive the care they need.  Our core values are Teamwork, Innovation, Professionalism and Caring.  SCAS provides outstanding opportunities for its employees to develop within their roles and the Trust, offering the following benefits:


  • Providing a Nationally recognised Pathways License

  • Additional CPD training Opportunities and access to educational qualifications

  • Uniform provided

  • NHS Pension Scheme

  • Child care vouchers

  • Up to 41 days  Annual Leave dependent on length of service



Please see the job description and person specification for further details.


Please note that the closing date given is a guide. We reserve the right to close this vacancy when we have received sufficient applications, so we advise you to submit your application as early as possible to prevent disappointment. Only those candidates who clearly demonstrate how they meet the person specification will be short listed for this role.


If you have any queries please contact



We actively support applications from members of the BME community.

Communications regarding your application will be sent via NHS Jobs to your inbox. Please ensure that you are able to access your inbox on a regularly to check for e-mails relating to your application otherwise this may delay the process (and we don’t want that!)

Please provide e-mail addresses/contact details for your referees so we can contact them easily.

We do require at least three years’ worth of references (with no gaps) from at least two different referees. We require references from all employers within this time-frame, if you do not provide sufficient information in the referencing section of your application form, we will take this information from the Employment History section of your form and will go directly to previous employers via their HR departments. We will only contact your referees after we have offered you a job.

The benefits bits…

The starting holiday entitlement is 27 days per annum (based on full time hours) plus bank holidays.

All employees are automatically enrolled in NEST or the NHS Pension scheme.

We operate a comprehensive set of policies.

We also operate regular staff surveys and our staff are encouraged to develop transferable skills and experience.

We work in partnership with our trade unions.

Applicants who have a disability and meet the minimum shortlisting criteria for the post will be invited for the next stage of the recruitment process.

We aim to represent the diversity of our local communities and positively encourage applications regardless of age, race or ethnicity, gender, sexual orientation, disability, religion or belief.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see applying from overseas.

SAFERJobs To stay safe in your job search we recommend that you visit SAFERjobs (, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search.

  • Disability Confident Employer
  • Positive about Disabed People Logo
  • Employer Recognition Scheme Gold
  • Improving Working Lives Logo
  • Mindful Employer Logo
  • Smoke Free Logo
  • Age Positive Logo
  • Apprenticeships Logo
  • Armed Forces Covenant
  • CQC Good
  • Corporate Covenant
  • Step Into Health