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NB: This vacancy closed to applications on 28/02/2019.

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Team Administrator (12 Month Fixed Term Contract)

Job Reference: 922-1016-19

NHS Professionals - Corporate Staff
Band 3 £17,700 - £20,200 per annum

Who are NHS Professionals?

One of the biggest challenges NHS trusts face, is ensuring the quality of patient care whilst working within strict budgets. A lack of available staff means unfilled shifts, which in turn leads to unfilled commitments to patients and their families. What NHS trusts need is a reliable supply of experienced staff, ready to step in and fill shifts when trusts need them most.

And that’s where NHSP comes in. Owned by the Department of Health and Social Care (DHSC) and part of the NHS family, NHSP is the market leader in managed flexible worker services. We work in partnership with 55 NHS trusts to provide a service that combines an intimate understanding of the trusts’ temporary workforce requirements with the reassurance of a safe, quality and reliable supply of cost-effective temporary staff. And because NHSP is wholly owned by the Department of health, all our profits are reinvested in growth to save money for the NHS.

Right now, we have over 120,000 members registered on our bank from various roles, grades and specialities. Our bank members fill around 26 million hours for our clients each year, working flexibly around their lifestyles by choosing the hours that suit them.

With the NHS under increasing pressure, we are committed to helping trusts deliver sustainable workforce solutions which enable world-class patient care.

Team Administrator (12 Month Fixed Term Contract) –East Suffolk and North Essex Foundation NHS Trust

Based at: Colchester Hospital

Hours: 37.5 hours per week

Band 3: £17,700 – £20,200 per annum

The Client Relations Team for NHS Professionals, have an exciting opportunity for an experienced Administrator to join the Colchester team. You will work in partnership with East Suffolk and North Essex Foundation Trust and be part of an enthusiastic and motivated team. You will liaise with the Trust, our healthcare professionals (Bank members) and Head Office to resolve queries, recruit staff and improve client satisfaction.

If you have great organisation skills and resilience, strive in a busy environment along with enthusiasm and a proactive attitude then we would like to hear from you.

Our team administrators provide day to day administrative support to our local Client Relationship team to help deliver a high level of service to our clients. They act as a point of contact for trust staff and our healthcare professionals, troubleshooting local issues, representing NHS Professionals within client trusts, liaising with internal departments on behalf of trusts and general administrative duties.

Occasional travel to other sites might be required, therefore a full UK driving license and your own car is desirable.

Key Tasks of the role:

  • Develop working relationships with Ward Managers, Flexible Workers and internal NHS Professionals Departments
  • To provide a point of contact for high volumes of telephone, email and face to face enquiries for the Trust and our healthcare professionals (Bank Members), responding to their queries.
  • Maintain accurate documentation and records and escalating matters as appropriate
  • Participate in the recruitment process of our healthcare workers by checking all documentation, ensuring it meets compliance requirements and forwarding to the relevant departments


If you are looking for a fresh challenge, love working on the front line engaging with people and have the personality, flexibility, knowledge and experience required to help us deliver a high level of service to our clients, along with the ability to work in a highly motivated and performance driven team, then we want to hear from you.

You will be required to work 2 weekends per month at our Ipswich Office to provide support, in return you will receive lieu time.

We offer very competitive terms and conditions which includes an attractive basic salary offering progression for exceptional performers, access to a stakeholder pension scheme, 27 days annual leave per year plus public holidays. In addition, other benefits offered include health and well-being support, access to a discount scheme and an employee recognition scheme.

Please note: in 2010 NHS Professionals moved to Limited Company and therefore Agenda for Change terms and conditions are not applicable to this role.

We reserve the right to close this vacancy early if sufficient applications are received. We will not contact unsuccessful applicants, therefore, if you do not hear from us within 14 days of the vacancy closing, your application has been unsuccessful

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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