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NB: This vacancy closed to applications on 28/03/2019.

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Roaming Medical Receptionist - flexible hours

Job Reference: J185-A-19-1295

Priory Medical Group
£7.99 p/hour rising to £8.09 p/hour

Roaming Medical Receptionist

Are you looking for some flexibility in the hours you work? 

What we can offer you… 

A role that makes a difference

All our Receptionists are in the privileged position to know they make a very real difference to our patients and their families at the end of their working days. This is real job satisfaction. 

Genuine team and work with great people

Our teams are made up of some amazing people and we hear all the time from them about the levels of support, spirit and togetherness in their local teams. We are not afraid to say we work in a challenging environment although our people genuinely help one another every step and every day. 

Great relationship with your line manager

Our teams benefit from some fantastic reception team leaders, who are accessible, experts in the job, supportive personalities and spend time with you to understand how you feel about your role. 

Have a say in the hours you work

Although due to the nature of this role, there will inevitably be times where we need to allocate you hours of work that are needed for the business, we aim to provide you with a selection of planned absences in our 60+ strong reception team to choose from and are convenient for you and your circumstances.  

Our Receptionists are able to say… 

‘I know my patients’

  • I adapt my communication style to particular needs of a patient
  • I accommodate particular needs of a patient
  • I display sensitivity to the particular circumstances of a patient
  • I take personal responsibility for prioritizing / ensuring work is complete in sensitive circumstances 

‘I leave patients with positive experiences’

  • I make patients feel they are my priority and I am there for them from the moment they arrive at the reception desk
  • I demonstrate the manner in which we make first contact with a patient at the desk or phone is important to their experience.
  • I take ownership of knowing what great service looks like to my patients and their relatives
  • I am active in team meetings / brainstorming meetings / event meetings that look at how reception service can be improved with my own ideas, suggestions and solutions. 

‘I am an expert communicator and handler of difficult conversations’

  • I recognize our patients and their family members visiting our surgery can be anxious, worried or unwell which makes their visit difficult for them. I provide a calm and reassuring manner throughout.
  • I skillfully signpost our patients to the best appointment, help or service for their circumstances.  

‘I am a great colleague to work alongside’

  • I see work in the team as a collective team effort, not as individual workloads. I work as a collective team and share problems. I take ownership of problems now or on the horizon myself and not leave this for others. 
  • I react positively to unexpected situations, challenges or problems which can be the norm in our environment; I know I can rely on my colleagues to always help each other through the unexpected.
  • I don’t wait to be asked, I proactively offer my help and support to my colleagues
  • I make every effort to resolving a patient complaint myself and view these as an opportunity to improve how we do our work for our patients.
  • I take a fair share of covering planned and unplanned absence in the team, in doing so supporting my colleagues. 

Job specification

All of our surgeries are busy and many people will be unwell and anxious.

  • Dealing with patient queries and requests (such as booking of appointments and resolving queries) by phone or in person, efficiently and accurately
  • Retrieving information accurately and efficiently from our clinical system
  • Production of  prescriptions for patient medications
  • Supporting the clinical team and handling their requests
  • A variety of other activities that could be reasonably expected of a Medical Receptionist. 

What we look for in your application

  • Experience as a Medical Receptionist is desirable but not essential, we would consider (1) an excellent track record in a fast paced customer service environment (2) interacting with people from all walks of life and (3) proven background of the above.
  • First class communication skills
  • Competent in the use of PCs and IT
  • Ability to adhere to strict confidentiality policies
  • Absolute discretion with regards to patients and colleagues
  • Proven history of learning and adhering to policies and processes
  • The ability to work in a fast paced environment with an attention to detail. 

So are you in?

Job title:             Medical Receptionist

Location:            Roaming Medical Receptionist –Multi-site

This role could operate from any of the Priory Medical Group surgeries

Hours:                 20 Hours per week – 15 hours Multi-site, 5 hours Park View Surgery (Fridays 1pm – 6pm) 

To be available for work between 08:00 and 18:00, Monday to Friday.  You will be contracted to work 20 hours per week and we aim to provide you with four weeks notice of your working rota. We do all we can however, to provide you with a selection of cover that is needed to allow you some flexibility / choice / input in the hours you work. If you require a non-working day through the week, this can be open to discussion to explore feasibility.  

Salary:                 £7.99 per hour, rising to £8.09 upon completion of successful probationary period + Company Pension scheme.  

Selection for Interview

If you are applying through NHS Jobs, you will notice you are asked if you would like a guaranteed interview as part of the ‘Two Tick’ disability scheme. Whilst this is an admirable government initiative, please be aware we are not signed up to this scheme. This is a question on the NHS jobs application form which is outside of our own control. Our own process ensures we consider candidates on the merit of their application only and we do not ask any questions regarding a disability as part of our selection process. 

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