Return to search

NB: This vacancy closed to applications on 25/02/2019.

  • Add to favourites

Patient Service Administrator

Job Reference: 403-WARW009

Taunton and Somerset NHS Foundation Trust
Primary Care
Warwick House Medical Practice, Taunton
£17,460 - £18,702 pro rata per annum

Patient Services Administrator –


Primary Care Directorate (Taunton NHS Foundation Trust & Somerset Partnership NHS Foundation Trust Alliance)


Are you an experienced administrator looking for a varied and fast-paced role in the NHS?


This is an exciting opportunity to join the administrative team of the newly formed Primary Care Directorate.


What is the Primary Care Directorate? It is a group of GP practices who have become part of one of the local Foundation Trusts. With the merger of the Trusts these practices have come together to form the Primary Care Directorate. There are currently 2 practices in the Directorate, Warwick House Medical Practice in Taunton and Lister House Surgery in Wiveliscombe with another joining early in the New Year and further expansion in 2019


The opportunity: To be the first members of staff employed to work across the new directorate and be involved in the development of these roles and new ways of working, including virtual teams.


Working in a ‘base’ practice you will be undertaking work for that practice as well as performing some tasks for other member practices. This may be virtually or in some instances attending another base.


We have 2 posts available, 24 - 30 hours per post. These hours will typically be worked over 3-4 days between 08.00am and 6.30pm. At least one 6.30pm finish will be required.


The person: We are seeking enthusiastic and bright individuals who enjoy people contact and working in a busy, friendly, multi-disciplinary team environment to support us in the delivery of a quality service.


Whilst previous experience of working in a similar role or within the NHS is advantageous, personal qualities are just as important in this role. We are looking for someone who likes to be challenged mentally, use their initiative and wants to develop their skills and role.


If you have previous experience of a role within a GP practice, we would help you develop further and are particularly interested in hearing from you.


You will also be flexible, motivated and organised with excellent administration, data management and communication skills. Successful applicants will possess the ability to work independently, accurately and efficiently.


It is essential that the practice is adequately staffed at all times and the successful applicants will be expected to be flexible with regards to cover for absences due to holidays or sickness


The Role: Primary Care is a challenging and varied place to work, but this is what makes the role so rewarding. This is an interesting job and involves performing a range of tasks, including face to face contact with patient as well as administrative tasks. The key role of the Patient Services Administrator is to be the first point of contact for patients.


Please see the job description and person specification for full details.


Closing date: Monday 25th February


Please note: We reserve the right to amend the closing date of any position based on the number of completed applications received, therefore early application is highly recommended.



For further details / informal visits contact:

For further information or an informal chat, please e-mail:


Tel 01823 447373

Our values are simple: Outstanding Care, Working Together, Listening and Leading.

We recognise that our staff are our most valuable resource, we are proud of the excellent levels of service our Trust provides to our service users and the dedication and conscientious of our staff.

Please ensure you read the attached document entitled NOTES FOR ALL APPLICANTS. This document includes essential information about the Recruitment Process.

NOTE - By submitting your application to NHS Jobs/Trac, you are giving your consent for elements of your application data to be transferred to the NHS Electronic Staff Record (ESR) and other secure, internal NHS Workforce systems in order to support and manage your recruitment and employment within your employing organisation; to be used by Recruitment for purposes of checking your Professional Registration online (where applicable).

These processes are in line with Fair and Lawful processing in line with the Data Protection Act (1998) principles especially those in relation to your personal or sensitive personal data (sensitive personal data is defined as any declared physical or mental health conditions, racial or ethnic origin, sexual orientation, trade union membership, political opinion, religious beliefs). Other principles under Data Protection will be observed such as use of data for specific, defined purposes, and use of data that is relevant and not excessive whilst practicing data accuracy and security of all held personal identifiable information (PII).

If you are successfully appointed, by completing the application form you authorise the Taunton and Somerset Foundation Trust to obtain any previous NHS service details including all electronically held sickness information, via the Inter Authority Transfer process on the national Electronic Staff Record (ESR).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

SAFERJobs To stay safe in your job search we recommend that you visit SAFERjobs (, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search.

  • Investors in People Gold Logo
  • Positive about Disabed People Logo
  • Employer Recognition Scheme Bronze
  • Improving Working Lives Logo
  • Mindful Employer Logo
  • Smoke Free Logo
  • Age Positive Logo
  • Stonewall Logo
  • Apprenticeships Logo
  • CQC Good