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NB: This vacancy closed to applications on 17/02/2019.

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NHS 111 Call Handler

Job Reference: 195-19-088-KZS

South Central Ambulance Service
195 14 NHS 111 South - Training
£17,787 to £20,448 pa

Are you looking for a new career? One where you can really make a difference?

We at South Central Ambulance Service can offer you this and much more!

The Role:

NHS 111 Call Handlers take a variety of incoming calls from patients, providing them with an appropriate response to urgent healthcare needs within a timeframe.

This could mean booking a GP appointment, advising them to attend an out of hour’s service or even dispatching an ambulance!

It is a challenging, exciting and extremely rewarding role and no shift is the same!

You will be required to complete a six week fulltime training course in NHS Pathways. This covers full training in our systems and then supports coaching in the call centre environment. You will be supported in the call centre by Quality Assurance Coaches, Team Leaders, Clinical Advisors and Clinical Managers.


Then read on to find out what we need from you, and what excellent benefits we can offer.

If you are:

  1. A good communicator with an excellent telephone manner
  2. Organised, have a strong attention to detail and have good administration skills
  3. Computer literate – including in Microsoft Office – and keen to learn new skills
  4. Resilient, highly motivated and passionate about delivering quality patient care

Not only do we offer an excellent basic salary of £17,787 - £20,448 pro rata you will also receive the following unsocial hour’s allowance:


All time Saturday (midnight to midnight) and any week day after 8pm and before 6am.

Time plus 37%

All time on Sundays and Public Holidays (midnight to midnight)

Time plus 74%


In return we will give you:

  1. 35 days annual leave per year (increasing to 41 days dependant on service)
  2. Training and support from our dedicated education team
  3. A nationally recognised qualification in NHS Pathways Licence
  4. Access to numerous further opportunities within SCAS and the NHS
  5. Enrolment into the NHS Pension Scheme
  6. NHS Discounts in 200+ stores including Holidays, Days Out, Restaurants, Clothing and Car Insurance!

Still interested?

For further details please look at the Job Description and Person Specification attached this this advert on the right hand side.

We look forward to receiving your application!


We actively support applications from members of the BME community.

Communications regarding your application will be sent via NHS Jobs to your inbox. Please ensure that you are able to access your inbox on a regularly to check for e-mails relating to your application otherwise this may delay the process (and we don’t want that!)

Please provide e-mail addresses/contact details for your referees so we can contact them easily.

We do require at least three years’ worth of references (with no gaps) from at least two different referees. We require references from all employers within this time-frame, if you do not provide sufficient information in the referencing section of your application form, we will take this information from the Employment History section of your form and will go directly to previous employers via their HR departments. We will only contact your referees after we have offered you a job.

The benefits bits…

The starting holiday entitlement is 27 days per annum (based on full time hours) plus bank holidays.

All employees are automatically enrolled in NEST or the NHS Pension scheme.

We operate a comprehensive set of policies.

We also operate regular staff surveys and our staff are encouraged to develop transferable skills and experience.

We work in partnership with our trade unions.

Applicants who have a disability and meet the minimum shortlisting criteria for the post will be invited for the next stage of the recruitment process.

We aim to represent the diversity of our local communities and positively encourage applications regardless of age, race or ethnicity, gender, sexual orientation, disability, religion or belief.

South Central Ambulance Service has a Freedom to Speak Up Guardian and a Freedom to Speak Up Policy (formerly known as Whistleblowing). We believe that effective speaking and listening up arrangements protect patients and improve the experience of patients and NHS workers.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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