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NB: This vacancy closed to applications on 28/02/2019.

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Telephonist - Bank

Job Reference: 423-1534047B

AGH Solutions Ltd
Airedale General Hospital, Steeton
Grade A

AGH Solutions was born out of Airedale NHS Foundation Trust, a hospital and community services trust based outside Keighley, West Yorkshire.

We are privileged to operate in a beautiful part of the country. The clinical services we support reach far up into the Yorkshire Dales, across the Airedale, Wharfedale and Craven patch. We are also lucky to have excellent transport links to Leeds, Bradford, Manchester and beyond. Leeds city centre is 25 minutes by train from Keighley.

We provide a wide range of services, from traditional facilities management and estate maintenance, to sterile services, wheelchair engineering and procurement.

Our vision is to bring you a flexible, responsive, high quality, value for money service.

Our NHS heritage means we work to the values and ethics of the NHS, and to those of Airedale NHS FT specifically.

Work with us

Our business is our people and without our hard-working staff AGH Solutions would not exist.

We therefore aspire to be an employer of choice and through our people we deliver a service that is efficient, effective, and patient- and customer-focused. We encourage hard work and good performance and in return we reward staff for adhering to our values, displaying the behaviours we expect, and for good performance.

We offer competitive salaries and a good benefits package.

We are committed to offering people from all backgrounds and circumstances the opportunity to gain employment. As well as offering traditional working patterns we also offer work patterns that include evenings and weekend working where appropriate to give individuals the flexibility of employment that meets their personal and family commitments.

POST: Telephonists -  Bank


SALARY: grade A

HOURS: Bank – As and when required


AGH Solutions Limited is a subsidiary of Airedale NHS Foundation Trust and provides a range of services to the Trust. We have opportunities for reliable, enthusiastic, people centred and caring individuals to join our Switchboard team to provide a high quality standard of service to ensure a positive patient experience.To communicate effectively with patients, work colleagues and visitors throughout the process of delivery of the service

The successful candidates will work on the Telephonist bank

This is a casual zero hours contact that could include evenings and weekend working. Applicants must have experience of working with a multiline switchboard and customer service skills. You must also be able to align to the following values:




    • Compassion


    • Commitment to quality of service


    • Respect and Dignity

We offer a competitive pay rate of pay terms and conditions


Any offer of employment for this post will be subject to the AGH Solutions being satisfied that the result of a disclosure of criminal convictions, including checks for the Protection of Children/Vulnerable adults, does not indicate that you are unsuitable for the post.

If you are successful, as a condition of your employment you must provide us with your original DBS Disclosure Certificate prior to commencing in post as part of the pre-employment check process unless you are registered with the DBS Update Service in which case you can provide us with your surname, date of birth and certificate number to enable us to complete a status check.

For further details / informal visits contact:

For further information please contact Donna Hargreaves, Facilities Manager on 01535 294532.

NOTE: This vacancy may close before the advertised closing date if sufficient suitable applications are received.

If you are offered a position which requires you to undertake a Disclosure & Barring Service (DBS) check, Airedale NHS Foundation Trust will administer the DBS check on your behalf and will recover the cost (Enhanced £47.50 or Standard £29.50) from your first full months salary. This is a condition of your employment.

You are encouraged to participate in the DBS Update Service and pay the £13 cost per year.

This advert for a vacancy with AGH Solutions Ltd appears under the authority of Airedale NHS Foundation Trust.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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