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NB: This vacancy closed to applications on 28/01/2019.

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Patient Pathway Co-ordinator

Job Reference: 432-HR5461

Employer:
East Suffolk and North Essex NHS Foundation Trust
Department:
Outpatients Department
Location:
Colchester, Colchester
Salary:
Starting salary from: £17,460 pa

East Suffolk and North Essex NHS Foundation Trust is one of the largest NHS organisations in the region, employing over 10,000 staff and serving a population of almost 800,000 residents. By merging Colchester and Ipswich hospitals, we can provide the latest treatments locally, and be in a stronger position to save, grow and strengthen the many hospital and community services our residents rely on.

We are an ambitious trust with a simple vision, to provide the communities we serve with excellent healthcare and build a better future for the people of east Suffolk and North Essex. To help us do this, we will work closely with our local partners to deliver more of the joined-up services and care our residents need.

We want the best staff. You want to make a difference.

For our staff and our patients we have the same philosophy: time matters. This new way of working will remove unnecessary stress and frustration caused by the systems we use and the way we work. We will concentrate on removing or improving the things we do that don't work for our patients. For our staff, this means more time to care for patients and greater opportunities to develop skills and experience.

To be the best, we need to attract and keep the best staff. Our size puts us in a strong position to grow, providing more of the latest services. Our scale provides exciting opportunities for development, innovation, research, education and training. Support from technology and logistics will help us see patients at the right time.

So if your ambition matches ours, its time to work together.

Please note that once this advert closes, your application form will be moved to the Trusts' recruitment system, TRAC and therefore all email correspondence will be sent via the TRAC system.


Patient Pathway Coordinator, Band 2

Please do not re-apply if you have applied for this role within the last 3 months.

We are currently recruiting for a dynamic and flexible outpatient Patient Pathway Coordinator. The role is based at Colchester General Hospital , but may need to cover on other Trust sites on occasions to meet the needs of the service. The successful post holder will be working within a very demanding but rewarding environment.

Providing the best service to our patients is vital and you will therefore need to be passionate about patient care and customer service.
The role will consist of booking patients clinic appointments in an efficient and timely manner.

You must possess previous experience working in a customer facing environment preferably within the NHS, possess basic keyboard skills, good organisational and communication in order to liaise with various areas internally and external to the Trust.

You will have the ability to work on your own initiative and work within a team. Applicants must possess a clear and confident telephone manner. A good level of physical fitness is required and the skills and experience to perform a range of clerical duties to a good standard. The ability to effectively & efficiently organise workload is essential.

You will be required to work within Referral to Treatment (RTT) pathways, and comply with national and local waiting time outpatient targets.

Knowledge of NHS computer systems would be advantage, but you may also be familiar with other computerised booking systems.

You will be required to work within an existing rota of 8am to 6.30pm and some weekend work may be required upon the demand of the service.
Our aim is to provide high quality, safe services which improve the health, wellbeing and independence of the people we care for. We deliver these services to our community so you will feel a real sense of achievement and that your work makes a difference to local people’s lives.

If you are committed to providing high quality patient care, and enjoy working in a fast-paced, ever-changing environment, please contact us to talk about opportunities and come for a visit.



For further details / informal visits contact:

Navish Sampath, Support Manager, Contact Centre, 01206 746502

 

 




This vacancy is open to all applicants, although priority will be given to exisiting NHS At Risk employees working in Essex and Suffolk who meet the essential criteria (excluding all medical recruitment).

Please note that where response levels are exceptional we may close the post before the specified date, therefore early application is recommended. Please make sure that you read the Job Description and Person Specification attached below, and that your statement in support reflects this as your application will be judged against these criteria. When providing reference details please provide email addresses so references can be sought promptly to cover the last 3 years of employment.

The Trust is committed to its staff and their development and to equal opportunities and diversity. Applications are welcomed from all sections of the community. Please be advised that following the new Government’s cap on Tier 2 Immigration, whilst we welcome applications from all and your application will be considered on individual merit, if you are offered a position and require a Tier 2 Certificate of Sponsorship we may not be able to process your application to the final stage due to the significant reduction of certificates available to us.

In submitting an application form, you authorise East Suffolk and North Essex NHS Foundation Trust to confirm any previous NHS service details via the Inter Authority Transfer (IAT) process should you be appointed to the post.

We would like to take this opportunity to thank you for your interest in East Suffolk and North Essex NHS Foundation Trust; we look forward to receiving your application for employment.


Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.



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