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NB: This vacancy closed to applications on 20/01/2019.

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Emergency Call Taker

Job Reference: 195-19-003-ALE

South Central Ambulance Service
195 11 N EOC
£17,787 to £20,448 pa

Are you looking for a career and not just ‘another job’? Perhaps one where you can make a real difference?

Then South Central Ambulance service is the place for you!

If you are someone who is great with customers either on the phone or face to face, have great levels of compassion and care about the people you come into contact with then we want to hear from you.

The role;

Emergency Call Takers take a large variety of calls from patients, other emergency services as well as health care professionals.

This means you could be advising a patient to attend an out of hour’s service or A&E, giving CPR advice over the phone, as well as dispatching an ambulance in an emergency situation.

This is an exciting, challenging and extremely rewarding role with no shift being the same!

Think you have what it takes?

Then read on to find out what we need from you, and what excellent benefits we can offer;


Are passionate about high quality patient care

Have excellent keyboard skills – can you be both quick and accurate

Have excellent communication skills and you have dealt with lots of different types of people

Are caring, compassionate and able to remain calm under pressure

Are emotionally resilient and a good communicator

Want to work for an Ambulance Trust in the UK that has been rated ‘good’ by the Care Quality Commissioning group (CQC)

Not only do we offer an excellent basic salary of £17,787 - £20,448 pro rata you will also receive the following unsocial hour’s allowance:

All time Saturday (midnight to midnight) and any week day after 8pm and before 6am Time plus 37%.

All time on Sundays and Public Holidays (midnight to midnight) Time plus 74%

In return we can offer ….

Up to 41 Days Annual leave a year depending on Pervious NHS Service (including bank holidays)

Training and support from our dedicated in house education team.

A nationally recognised qualification in 999 emergency call prioritisation.

Access to continual professional development and opportunities within SCAS and the NHS

Access to apply for other educational qualifications.

Occupational Health support along with an Employee Assistance Programme.

Enrolment into the NHS Pension Scheme

NHS Discounts in over 200+ stores including Holidays, Days out, Car insurance, Restaurants and Clothing.

Still interested?

Get your application in quickly!

There are more details on the job description and person specification attached to this advert on the right hand side.

Please read them both carefully before you apply.

There is also a link to the right hand side called 'EOC Emergency Call Handler' for a short YouTube video on ‘a day in the life of an emergency call taker’ to gain more of an insight into this job role.

Small Print

We are offering part time hours from 25 hours a week and full Time hours (37.5 hours a week), you will be required to work shifts which could be 8 or 10 hours long.

Shifts include evenings, nights and weekends. Bank holidays - including Christmas – are included within the rotas. The call centre is open 24/7, 365, so you need to be prepared to work any shifts.

You need to be over 18 to apply as you will need to work some night shifts.

If you demonstrate within your application form that you have the qualities and the experience that we are looking for, then you will be contacted to undergo a chat over the phone and then an interview and assessment in our offices.

You will need to be able to commit to an 8 week full time training programme which will be fully paid.


If you are interested in this role we would like to give you an opportunity to attend the SCAS Recruitment Open Day at Bicester on the 12thJanuary, where you can visit our HQ and call centres, informally speak with members of the team about the role, types of calls and what it’s like to be part of the clinical coordination centre team. To book your place at this event please follow the link attached to this advert


If you would like to talk to a member of the recruitment team either call 01869 365 000 or email

Start Date of training course’s we are currently recruiting to; (please only apply if you are able to commit to 8 weeks full time training starting on these dates)

4th March 2019

We actively support applications from members of the BME community.

Communications regarding your application will be sent via NHS Jobs to your inbox. Please ensure that you are able to access your inbox on a regularly to check for e-mails relating to your application otherwise this may delay the process (and we don’t want that!)

Please provide e-mail addresses/contact details for your referees so we can contact them easily.

We do require at least three years’ worth of references (with no gaps) from at least two different referees. We require references from all employers within this time-frame, if you do not provide sufficient information in the referencing section of your application form, we will take this information from the Employment History section of your form and will go directly to previous employers via their HR departments. We will only contact your referees after we have offered you a job.

The benefits bits…

The starting holiday entitlement is 27 days per annum (based on full time hours) plus bank holidays.

All employees are automatically enrolled in NEST or the NHS Pension scheme.

We operate a comprehensive set of policies.

We also operate regular staff surveys and our staff are encouraged to develop transferable skills and experience.

We work in partnership with our trade unions.

Applicants who have a disability and meet the minimum shortlisting criteria for the post will be invited for the next stage of the recruitment process.

We aim to represent the diversity of our local communities and positively encourage applications regardless of age, race or ethnicity, gender, sexual orientation, disability, religion or belief.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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