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NB: This vacancy closed to applications on 27/01/2019.

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IT Service Desk Analyst

Job Reference: 810-CH2510

City Health Care Partnership CIC
Information and Communication Technology
Business Support Centre, Hull
£17,787 to £20,448 pa pr

City Health Care Partnership CIC (CHCP CIC) is an independent, co-owned “for better profit” and co-owned Community Interest Company providing high quality local health and care services in Hull, the East Riding of Yorkshire, Knowsley, Wigan and St Helens.

Our vision is to lead and inspire through excellence, compassion and expertise in all that we do and we are looking for exceptional people to work with us to provide the highest possible care to the people who use our services.

We deliver over 50 diverse services in community settings, helping to minimise the need for acute care in hospital. We employ around 2,400 people, which means we have lots of opportunities for progression and development; we recognise enthusiasm, innovation and dedication and are keen to give colleagues with these qualities a chance to shine.

We pride ourselves on providing high quality patient care and our core values of service and excellence, equality and diversity, creativity and innovation and co-operation and partnership help us to do this. We want people who join CHCP CIC to share these values, which are firmly rooted in our culture along with the seven Cs of care, compassion, competence, communication, courage, commitment and candour.

We can offer an excellent package of benefits, including becoming a shareholder in CHCP CIC (at a cost of only £1), giving you the chance to have a voice in your business.

IT Service Desk Analyst


An opportunity has arisen for a well organised and self-motivated IT Service Desk Analyst to work within the IT function of City Health Care Partnership CIC. You will be expected to provide a wide range of first line technical support services, logging calls, taking ownership of service requests, ensuring they are recorded accurately and the appropriate resources are applied to enable resolution within the agreed service level agreements.

You will have a passion for providing excellent customer service and the customer will be kept up to date with status and progress, escalating and liaising with other service providers for requests requiring specialist help.

Applicants should have some experience of working within a call centre and an excellent telephone manner and communication skills. You should also be able to remain calm under pressure and be able to express solutions and ideas to end users clearly and in a non-technical manner. Experience of working in a corporate networked environment, working with Windows 10 and Microsoft Office 2016 onwards, a good knowledge of printers and PC architecture, as well as being able to take on the responsibility for sourcing and ordering IT equipment for our estate is essential.


The post may require you to visit various locations throughout our estate, therefore it is essential that candidates have a full UK driving licence with business use insurance cover.

Previous applicants need not apply.

CHCP CIC is positive about receiving applications from people with personal experience of mental illness and has mechanisms in place to support and guide potential job applicants. Please see ‘Positive Assets’ link below for more information.

Our organisation is positive about employing people with disabilities. If you require your application in a different format please contact our Human Resources team as soon as possible.

If this role requires the successful candidate to complete a Disclosure and Barring Service Check, this check will form part of the recruitment process and the cost of the check will be recovered from the successful candidate upon commencement of the employment/new role. Please note that this check will be charged to you in four monthly instalments when you commence employment/start your new role with City Health Care Partnership CIC.

CHCP CIC employees have access to an excellent range of benefits; for further information, please click on the ‘staff benefits’ link.

Please note if you are not successfully shortlisted the status of your application will be updated to ‘unsuccessful’ on this site.

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