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Customer Service Apprentice

Job Reference: 358-2235943-APP

University Hospitals of Leicester
University Hospitals of Leicester, Cross site
£150.00 per week


University Hospitals of Leicester have fantastic opportunities for ambitious individuals to join one of the biggest and busiest NHS Trusts in the country. Serving the one million residents of Leicester, Leicestershire and Rutland, we have opportunities to work with experienced staff and develop your future career.

Our Commitment to you is to help you gain a level 2 qualification in Customer Service within a 14 month contract. Hours of work will be 37.5 hours per week with a salary of £150 p/w.

As part of the apprentice programme you will have study days which will be discussed at the recruitment day.

UHL has one of the largest Imaging departments in the NHS; a medical speciality that encapsulates a wide variety of Diagnostic and Interventional Radiology practices capable of diagnosis and treatment of a large array of conditions.

The Imaging Services covers a wide variety of clinical departments; sub-specialities who focus on specific referring specialisms e.g. Musculoskeletal, Paediatric, Vascular, Neurology, Head and Neck, Cardiology and Respiratory Medicine, Accident and Emergency, Oncology, Genitourinary and General Surgery. Each of these sub-specialities covers a wide range of imaging modalities from Fluoroscopy and Plain film Radiography to Ultrasound, CT, and MRI.

An exciting opportunity has arisen for two full time Customer Service Apprentices within Imaging Services at UHL. There will be one post primarily based at Leicester Royal Infirmary and another primarily based at Glenfield Hospital, each with cross site working required.

We are looking for a capable and adaptable individual to join our friendly team in this interesting and varied role. You will be responsible for co-ordinating the patient pathway from booking radiology appointments to receiving patients on reception. You will be a well-organised, self-motivated individual with good communication skills, who enjoys working as part of a team.

To qualify for the apprenticeship role the minimum criteria is:-
• that you must have GCSE in English and Maths
• have not completed an apprenticeship at the same level and sector in the past

For further details / informal visits contact:

Samantha Lea - Administration Manager

0116 258 6883

We will close vacancies prior to the published closing date if we receive a sufficient number of application forms.

Preference will be given in the first instance to existing NHS employees within the East Midlands healthcare community who are ‘at risk’ of redundancy. Such employees within the University Hospitals of Leicester NHS Trust will be considered first.”

Important Information

Applications will be transferred to TRAC system, by completing an application you are giving authorisation for the transfer of your data.

Correspondence regarding your application will be sent to you by email via a TRAC system account.

UHL is an equal opportunities employer. We aim to employ a workforce that reflects the diverse communities we serve and where discrimination is outlawed, and staff and service users are equally valued and supported. We welcome applications from people from all backgrounds who match our job criteria.

We especially welcome applications from members of our black, Asian and minority ethnic (BAME) communities, as we have identified that UHL has an under-representation of BAME employees at band 7 and above.

Applicants who have a disability and meet the essential criteria for the job will be interviewed if you indicate you wish to be considered under the Guaranteed Interview Scheme. If you require a reasonable adjustment at any stage of the recruitment process please make the recruitment services team aware as soon as possible.

Appointments will be made on merit.

Disclosure and Barring Service Check

If this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) .

Tier 2 Certificate of Sponsorship

We welcome applications from individuals who require Tier 2 sponsorship. NON-EEA candidates may not be appointed, if a suitable EU/EEA candidate is successful. This is due to the fact that it is unlikely the Trust would be able to satisfy the Home Office Visa requirements.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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