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Customer Service Switchboard Team Leader

Job Reference: 358-2050502-EF-B

University Hospitals of Leicester
Customer Service
Leicester, LEICESTER
£18,813 - £20,795 per annum

This is a Fixed Term Contract for 6 months vacancy of 37.5 hours per week. The hours of work are Monday to Friday 1200-2000.

We are currently recruiting for a Switchboard Team Leader to work in our busy 24/7 Switchboard. Your primary site will be the Leicester Royal Infirmary but you may be asked to work from our other Switchboard based at the Glenfield Hospital on some occasions.

This is an excellent career development opportunity for a self-motivated and enthusiastic individual who wishes to pursue a management career in the NHS. You will need to have administrative experience of working in a busy Switchboard/Helpdesk environment, the ability to manage a busy workload and to prioritise.

You should be able to demonstrate excellent inter-personal and communication skills and have the ability to forge and maintain relationships with a variety of clinical and non-clinical staff, the ability to build, develop and lead effective teams, work to tight deadlines with a ‘can do’ attitude.

The role will need strong leadership abilities and you must have excellent interpersonal skills, being able to inspire individuals and lead a team.
As a Team Leader, you will be the contact point for all Team Members, so your communication skills should be excellent. You should also be able to act proactively to ensure smooth Team Operations and effective collaboration.
Ultimately, you should lead by setting a good example and engage the Team to achieve goals.

Your role will also require you to part of a rotational on-call rota and maybe asked to cover other shifts to meet call demand.

The hours are as stated above but there will be times when flexibility is needed particularly during your first weeks of employment when you will need to attend training sessions and shadow other staff members and Team Leaders during the day.

For an informal discussion about this post please contact Mayur Kachela, Customer Service Centre Manager, on 07500 982862.



We will close vacancies prior to the published closing date if we receive a sufficient number of application forms.

Preference will be given in the first instance to existing NHS employees within the East Midlands healthcare community who are ‘at risk’ of redundancy. Such employees within the University Hospitals of Leicester NHS Trust will be considered first.”

Important Information

Applications will be transferred to TRAC system, by completing an application you are giving authorisation for the transfer of your data.

Correspondence regarding your application will be sent to you by email via a TRAC system account.

UHL is an equal opportunities employer. We aim to employ a workforce that reflects the diverse communities we serve and where discrimination is outlawed, and staff and service users are equally valued and supported. We welcome applications from people from all backgrounds who match our job criteria.

We especially welcome applications from members of our black, Asian and minority ethnic (BAME) communities, as we have identified that UHL has an under-representation of BAME employees at band 7 and above.

Applicants who have a disability and meet the essential criteria for the job will be interviewed if you indicate you wish to be considered under the Guaranteed Interview Scheme. If you require a reasonable adjustment at any stage of the recruitment process please make the recruitment services team aware as soon as possible.

Appointments will be made on merit.

Disclosure and Barring Service Check

If this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) .

Tier 2 Certificate of Sponsorship

We welcome applications from individuals who require Tier 2 sponsorship. NON-EEA candidates may not be appointed, if a suitable EU/EEA candidate is successful. This is due to the fact that it is unlikely the Trust would be able to satisfy the Home Office Visa requirements.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Tier 2 Certificate of Sponsorship

Applications from job seekers who require Tier 2 sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post as the employing body is unlikely, in these circumstances, to satisfy the Resident Labour Market Test. The UK Visas and Immigration department requires employers to complete this test to show that no suitably qualified EEA or EU worker can fill the post. For further information please visit the UK Visas and Immigration website.

From 6 April 2017, Tier 2 skilled worker applicants, applying for entry clearance into the UK, must present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) will also be subject to this requirement.

Guidance can be found here Criminal Records Checks For Overseas Applicants

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