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NB: This vacancy closed to applications on 12/08/2022.

Patient Support Assistant

Job Reference: 160-393100

Walton Centre NHS Foundation Trust
Clinical Governance (1602540)
£18,870 to £19,918 pa


CQC rated Outstanding
Investors in People Gold

Please note: We may close this advert early if we receive sufficient applications

Patient Support Assistant
Fixed term for 6 months
18.5 hours per week


An new and exciting opportunity has arisen for a compassionate, reliable and committed individual to join our Patient Experience Team. You will be expected to work across all wards in the Walton Centre by providing a support service to both patients/families and volunteers and be a crucial communication link for patients and their families as well as daily support for ward volunteers.

If you have excellent communication skills and have the ability to remain calm and patient this role will be suitable for you. You will need to be computer literate and any previous NHS or supportive duties would be an advantage. If you have experience of using Datix this would be very much desirable although full training will be provided to successful candidates on induction.

This is a 7 day service, between 2 post holders and therefore hours are worked on a 4 week rolling rota and include alternate weekend shifts.

Main Duties will include:
To act as the link between ward staff, volunteers, patients and families and the Patient Experience Team

Dealing with telephone enquiries and making calls relaying information in a sensitive manner, always with diplomacy and tact

Building and maintain effective working relationships at all levels and provide communication service to patients and their families including supporting with virtual visiting and organising visiting rotas

Relay and record accurate information regarding patients to their families in an timely manner as directed by ward staff and/or Patient Experience Team

Record all enquiries on Datix to ensure any escalations are recorded accurately.

Should you require a reasonable adjustment to our recruitment process please contact a member of the HR Services Team on 0151 556 3124 or 0151 556 3217 at the earliest opportunity to ensure that measures can be put in place to enable your application for this post.

All positions at The Walton Centre are subject to a 6 month probationary period.

Flexible working requests will be considered and any decisions based on service need.

Any applicants requiring a DBS check are encouraged to sign up to the DBS update service.

Any trans applicants who will require a DBS check and do not want to reveal details of their previous identity can contact the DBS Sensitive Applications Team (0151 676 1452 or email with their application number once they have completed their DBS application form. The team are then able to preventany previous identity showing on the DBS Certificate, unless the applicant has a conviction under their previous details in which case this will need to be disclosed.

In accordance with GDPR legislation we are required to inform you that should you apply for a role in the Trust your details will be kept on the NHSJobs webiste for a period of 14 months from application and then destroyed.

Disclosure and Barring Service (DBS) Check

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (DBS) to check for any previous criminal convictions.

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