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NB: This vacancy closed to applications on 11/08/2022.

Central Service Manager - Ambulance Radio Programme

Job Reference: 202-A-22-17800

South Western Ambulance Service NHS Foundation Trust
ARP Bristol Office, BS32 4QJ. (Aztec West) This role is hybrid, consisting of both home and office working (Onsite parking).
£47,126 - £53,219 pa

Job Summary

The Ambulance Radio Programme (ARP) are offering an exciting role of Central Service Manager. The main purpose of the role is to manage ARP Suppliers across a disaggregated ICT service model.

The ideal candidate would have a previous background as an IT Service Manager or IT Service Desk Manger/Team Lead and be experienced across Customer Delivery and Continuous Improvement.


The Ambulance Radio Programme (ARP) Team has been tasked to replace existing mobile communication systems with new digital services for all Ambulance Trusts.

ARP are delivering two Programmes “Control Room Solution” (CRS) and “Mobile Data Vehicle Solution” (MDVS)

(CRS) - Will provide a replacement to the end-of-life control room services known as the Integrated Communication and Control System (ICCS).

(MDVS) - Will provide a replacement of communications equipment within Ambulances. This includes a mobilisation application which will be used to dispatch ambulance resources and replacement vehicle and handheld communication equipment.

Main duties and responsibilities for the role include (but are not limited to):

  • Daily/Weekly/Monthly Supplier KPI Performance Management across ServiceDesk, Incident, Problem, Change, Availability.
  • Experience of identifying and implementing service improvements across IT Service Management
  • Deliver the provision of management information and ad-hoc reporting.
  • Attend Monthly Service Reviews with Suppliers and present results of Quality Assurance Reporting.

There will be an ITIL Test on the day of the interview which candidates will have 60 mins to complete.

What we offer in addition to a competitive salary you can look forward to the following benefits:

  • 27 days annual leave entitlement increasing with service
  • NHS Pension Scheme
  • A range of NHS Discounts covering, for example, shops, restaurants, gym, mobile phones, and insurance

Further information is available within the job description. Please also look out for our LinkedIn Page.

At South Western Ambulance Service NHS Foundation Trust (SWASFT) every team member matters, we have a culture where everyone is valued for being themselves. Our aim is to work together to promote the most inclusive environment possible, which attracts people from the widest possible range of backgrounds and experiences to enrich the work that we do together, for the benefit of all of our employees and patients and communities we serve. We offer flexible working opportunities, inclusive policies and a range of feedback mechanisms to support individual needs and to enable a positive, welcoming environment in which our people and their careers can thrive.

As the first Ambulance Trust in the Country to be registered as a NHS Foundation Trust (FT) SWAST offers consistent high-quality, locally responsive and trusted care to the residents and the transient population of Cornwall and the Isles of Scilly, Devon, Dorset, Somerset, Bristol, Wiltshire and Gloucestershire.

If you are shortlisted for this post, we will send you a direct email to the address entered on your application form. Please ensure you check you Junk items. We will also send messages through your NHS Jobs account, to keep you updated on your application process. To access emails from us via NHS Jobs, please log into your account, and go to 'My Applications'.

South Western Ambulance Service NHS Foundation Trust reserve the right to close this vacancy early, should we receive sufficient applications.

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