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Implementation Manager – Ambulance Trust Staff ONLY

Job Reference: 202-A-22-17785

South Western Ambulance Service NHS Foundation Trust
Home (with regular travel to Ambulance Trusts, ARP Office bases and suppliers across England)
£47,126 - £53,219 pa

The Ambulance Radio Programme are offering an exciting role of Implementation Manager, reporting to the Implementation Lead. The main purpose of the role is for the Implementation Manager to set up and maintain quality and direction within the Ambulance Radio Programme projects. This is an essential role, with responsibility for managing the successful implementation and hand-over to lifetime management.

The Ambulance Radio Programme (ARP) is hosted by the South Western Ambulance Service. It delivers radio based mobile communications services to all English Ambulance Trusts.ARP is now working with a National cross government programme entitled the Emergency Services Mobile Communications Programme (ESMCP) which has been established with the remit of delivering the future national mobile communication capabilities for all emergency services. ESMCP is hosted by the home office and has representation from all the emergency services. Two new programmes have been established Control Room Solution (CRS) and Mobile Data Vehicle Solutions (MDVS). Both Programmes will need to closely adhere to the timescales of the ESMCP delivery to ensure critical communications are maintained.

Main duties and responsibilities for the role include (but are not limited to):

  • Support the National ARP Director and Head of Service Delivery in developing and managing an implementation strategy and plan for each Trust project.
  • Be the service wide specialist for one or more of the capacity management, availability management, quality management, configuration management, change management, risk and issue management.
  • Support Change and Release activity, through review and assurance of Supplier processes, plans and deliverables.
  • Support service improvement activity, own the improvement to KPI’s
  • Build strong relationships with Police and Fire Service, as well as other users of the Airwave service and potential users of the new ESN network
  • Support the development and adherence to supplier policy.
  • Represent the programme on various working groups, user groups, and other groups as required and appropriate.

Qualifications/Skills Required for the Role include (but are not limited to):

  • Degree or 10 years relevant work experience
  • 5 years structured project management methodology e.g. PRINCE practitioner and experience
  • Experience of successfully implementing an IT/Service/Change Management roll-out across a diverse public sector organisation


The post holder must have highly developed specialist knowledge of the operations of Ambulance Trusts particularly in their emergency communication and information technology requirements and systems. They must have practical experience of delivering service improvements that will ensure that the ARP service meets the operational requirements of the Trusts. They must have an understanding of disaggregated procurement models and the subsequent issue of multiple suppliers and the associated service issues. Experience of the management of the local delivery of a national, high value, mission critical and complex service.


The role requires well developed communications and relationship management skills. The post holder will be required to maintain relationships with a range of suppliers, ambulance trusts, the wider NHS and other emergency services. ARP delivers critical communications to the Ambulance service and hence the discussion of issues related to its delivery may be sensitive and contentious and will take place in a highly emotive atmosphere.

What we offer in addition to a competitive salary you can look forward to the following benefits:

  • 27 days annual leave entitlement increasing with service
  • NHS Pension Scheme
  • A range of NHS Discounts covering, for example, shops, restaurants, gym, mobile phones, and insurance

Further information is available within the job description. Please also look out for our LinkedIn Page.

At South Western Ambulance Service NHS Foundation Trust (SWASFT) every team member matters, we have a culture where everyone is valued for being themselves. Our aim is to work together to promote the most inclusive environment possible, which attracts people from the widest possible range of backgrounds and experiences to enrich the work that we do together, for the benefit of all of our employees and patients and communities we serve. We offer flexible working opportunities, inclusive policies and a range of feedback mechanisms to support individual needs and to enable a positive, welcoming environment in which our people and their careers can thrive.

As the first Ambulance Trust in the Country to be registered as a NHS Foundation Trust (FT) SWAST offers consistent high-quality, locally responsive and trusted care to the residents and the transient population of Cornwall and the Isles of Scilly, Devon, Dorset, Somerset, Bristol, Wiltshire and Gloucestershire.

If you are shortlisted for this post, we will send you a direct email to the address entered on your application form. Please ensure you check you Junk items. We will also send messages through your NHS Jobs account, to keep you updated on your application process. To access emails from us via NHS Jobs, please log into your account, and go to 'My Applications'.

South Western Ambulance Service NHS Foundation Trust reserve the right to close this vacancy early, should we receive sufficient applications.

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