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NB: This vacancy closed to applications on 12/07/2022.

Booking Assistant

Job Reference: 175-2223-2-AD3367

Royal Papworth Hospital NHS Foundation Trust
Admin Booking
Royal Papworth House, Huntingdon
£18,870 to £19,918 pa

Royal Papworth Hospital NHS Foundation Trust is the UK’s leading heart and lung hospital, treating around 50,000 patients each year. We are located in a new, purpose-built hospital on the Cambridge Biomedical Campus, with administrative services based in Huntingdon.

Founded as a tuberculosis colony in 1918, Royal Papworth Hospital has established an international reputation for excellence in research and innovation. Since carrying out the UK’s first successful heart transplant in 1979, the hospital now performs more heart, heart-lung and lung transplants each year than any other UK centre.

In addition to transplantation, Royal Papworth Hospital has the UK’s largest Respiratory Support and Sleep Centre (RSSC) and is one of five UK centres providing Extra Corporeal Membrane Oxygenation (ECMO) to patients experiencing severe respiratory failure. It is also the only centre in the UK for a number of specialist services including Pulmonary Endarterectomy and Balloon Pulmonary Angioplasty (BPA).

In October 2019, we became the first trust to be rated ‘outstanding’ in all five areas assessed by the Care Quality Commission (CQC) (safe, caring, effective, responsive, and well-led). We are committed to providing a positive, supportive experience for all of our staff.

Royal Papworth Hospital is proud to employ a diverse workforce who are encouraged to use their individuality to provide exceptional and personalised patient care. We believe that our strength as an organisation relies on our ability to foster an environment which encourages using our differences as a strength.


Clinical Administration
Band 2 Booking Assistant

Part time opportunity
(30 hours to be worked over 4 days)

We are currently looking to recruit an enthusiastic and motivated, Booking Assistant within our Clinical Administration booking team, who are based at the Administration Hub in Huntingdon. 

If you are looking for a new challenge, enjoy variety in your work and wish to be part of a team striving to make a difference to our patients’ journey. This post is fundamental in ensuring that the patients’ experience is always a positive one.

You will have responsibility for talking to the patients on the phone, booking appointments and admissions to ensure patients do not wait longer than necessary and entering information into multiple IT systems.

The skills we are looking for are attention to detail, tact, patience, accurate data entry, the ability to liaise with colleagues throughout the Hospital and beyond, excellent verbal and written communication skills with a professional and respectful manner. Some specialties have a very high numbers of patient calls, so you should expect to spend time on the phone every day. 

The ideal candidate will have a strong team work ethic, sense of accountability, accompanied by an ability to work under time restraints and pressure at times. This post is open to professionals with the right attributes to enhance a team. We will provide the necessary support to ensure your development within your role.

Your application (via NHS Jobs)

Please include in the ‘supporting information’ section of your application how you will uphold the Trust values Compassion  Excellence Collaboration

If you would like more information about this role, in the first instance, please contact Vanessa Saberton-Smith 01223 639723 Service Manager -Bookings

Closing date:      Tuesday 12th  July
Interview date : Wednesday 20th July


** We reserve the right to close this vacancy once sufficient applications have been received**

Priority consideration will be given to NHS Employees who have been declared at risk of redundancy.

The support and benefits available to staff include:
NHS Pension Scheme, extensive retail discount scheme, subsidised restaurant, staff recognition and award scheme, membership options at Frank Lee Centre Leisure & Fitness (campus gym), salary sacrifice 'cycle to work' and 'car' scheme, career progression opportunities, flexible working

We welcome all applications irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion and belief, sex and sexual orientation. Applicants with disabilities will be offered an interview providing they meet the minimum criteria for the post. The Trust operates job share and flexible working. We are a Smoke Free Hospital.

In submitting an application form you authorise Royal Papworth Hospital NHS Foundation Trust to confirm any previous NHS Service details via the Inter Authority Transfer (IAT) process should you be appointed to the post.

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