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NB: This vacancy closed to applications on 12/07/2022.

Team Leader – Private Care

Job Reference: 175-2223-2-PP3378

Employer:
Royal Papworth Hospital NHS Foundation Trust
Department:
Varrier Jones Administration
Location:
Royal Papworth Hospital, Cambridge Biomedical Campus, Cambridge
Salary:
£25,655 to £31,534 pa

Royal Papworth Hospital NHS Foundation Trust is the UK’s leading heart and lung hospital, treating around 50,000 patients each year. We are located in a new, purpose-built hospital on the Cambridge Biomedical Campus, with administrative services based in Huntingdon.

Founded as a tuberculosis colony in 1918, Royal Papworth Hospital has established an international reputation for excellence in research and innovation. Since carrying out the UK’s first successful heart transplant in 1979, the hospital now performs more heart, heart-lung and lung transplants each year than any other UK centre.

In addition to transplantation, Royal Papworth Hospital has the UK’s largest Respiratory Support and Sleep Centre (RSSC) and is one of five UK centres providing Extra Corporeal Membrane Oxygenation (ECMO) to patients experiencing severe respiratory failure. It is also the only centre in the UK for a number of specialist services including Pulmonary Endarterectomy and Balloon Pulmonary Angioplasty (BPA).

In October 2019, we became the first trust to be rated ‘outstanding’ in all five areas assessed by the Care Quality Commission (CQC) (safe, caring, effective, responsive, and well-led). We are committed to providing a positive, supportive experience for all of our staff.

Royal Papworth Hospital is proud to employ a diverse workforce who are encouraged to use their individuality to provide exceptional and personalised patient care. We believe that our strength as an organisation relies on our ability to foster an environment which encourages using our differences as a strength.

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Team Leader – Private Care
Band: 5

Hours per week: 37.5
Full time, Permanent/Secondment

An opportunity has arisen for a highly motivated and enthusiastic individual to join the Clinical Administration Team within a world-wide reputable Trust.  Who provide opportunities to gain exceptional experience and a wonderful place to develop your career.

Royal Papworth Hospital is proud to employ a diverse workforce who is encouraged to use their individuality to provide exceptional and personalised patient care. We believe that our strength as an organisation relies on our ability to foster an environment which encourages using our differences as a strength.

Role Summary

The Team Leader for Private Care will apply expert knowledge of patient pathways and administrative procedures to provide supervision and leadership in the delivery of a high quality, effective, and efficient service for patients, consultants, and administrative staff (internally and externally), focusing on delivering a positive patient experience, and excellent customer service.

You will need to have excellent communication and interpersonal skills which will allow you to triage calls appropriately.  Knowledge of the clerical and financial processes to work collaboratively with the extended private patient administrative and finance teams as well as build relationships with teams across the trust.

Responsibility for effective provision of administrative services by maintaining the roster requirements for Private Care Administrative team, and to take action to ensure that work is managed appropriately.  Finding it second nature to lead, organise, prioritise, and meet deadlines within your own workload and that of your team using your initiative are essential for this position.

You will hold responsibility for ensuring that all information gathered is in line with Trust policy, ensuring all patient demographics, access plans, financial information and bookings are input / up to date in Lorenzo and within agreed service level agreements.

Lead in the develop and implement, effective working practices to both aid the promotion of new initiatives and to maintain the effective recording and follow up of enquiries.

In the first instance you will be responsible to address and manage any incidents or potential complaints thereafter relating to outpatient or inpatient bookings and enquiries, escalating where appropriate to the Deputy Operations Manager.

Training/experience

When you start, you’ll receive a documented training programme for you to feel supported within the role with opportunities to regularly review your progress with your line manager.  We feel it is important for newly appointed staff members to have the ability to review their progress.  

Line management responsibilities will allow you to gain experience and develop as an NHS manager.

The benefits of working for Royal Papworth extend beyond job satisfaction. As a member of the Royal Papworth family you will have access to the following benefits: NHS Pension Scheme, extensive retail discount scheme, access to free, confidential health service, free access to Employee Assistance Programme, subsidised restaurant, staff recognition and appreciation scheme, membership options at Frank Lee Centre Leisure & Fitness (campus gym), salary sacrifice 'cycle to work' and 'car lease' scheme, career progression opportunities, flexible working and access to library services.

How to apply:

  • Complete your application via NHS Jobs (we cannot accept CV’s)
  • You may wish to look at the role profile and include details of your experience and skills that meet the criteria
  • If there is an area that are particularly interested in, please mention this in your Supporting Information
  • Please include in the Supporting Information section of application how you meet the Trust values Compassion, Excellence, Collaboration

For further information or an informal conversation contact: Lisa Gibbie, Deputy Operations Manager, lisa.gibbie@nhs.net

Closing date: 24th July

Interview date: 2nd August via Teams




** We reserve the right to close this vacancy once sufficient applications have been received**

Priority consideration will be given to NHS Employees who have been declared at risk of redundancy.

The support and benefits available to staff include:
NHS Pension Scheme, extensive retail discount scheme, subsidised restaurant, staff recognition and award scheme, membership options at Frank Lee Centre Leisure & Fitness (campus gym), salary sacrifice 'cycle to work' and 'car' scheme, career progression opportunities, flexible working

We welcome all applications irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion and belief, sex and sexual orientation. Applicants with disabilities will be offered an interview providing they meet the minimum criteria for the post. The Trust operates job share and flexible working. We are a Smoke Free Hospital.

In submitting an application form you authorise Royal Papworth Hospital NHS Foundation Trust to confirm any previous NHS Service details via the Inter Authority Transfer (IAT) process should you be appointed to the post.



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